Director, Strategic Client Growth & Renewals

Matcha; Northern (KY); Hybrid; USD 135,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible time-off

Job summary

Nymbus, a remote-first fintech innovator, seeks a Director, Client Partner to own a full book of Tier 1 and Tier 3 accounts end-to-end, building renewal memos and driving expansion while managing multithreaded relationships with senior client leaders.

You will lead quarterly business reviews, coordinate executive liaison during implementation, and develop strategic account plans with clear health targets, delivering measurable value for clients and the company.

Qualifications

• 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution fluency.
• Proven ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms.
• Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars.
• Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact.
• Ability to run a multi-account portfolio independently with minimal oversight.
• Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional.

Responsibilities

• Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue within the book.
• Own Tier 1 (Growth/Earn) accounts end to end: renewal decision memos, early capture before notice deadlines, and expansion motions through to signed dollars.
• Carry Tier 3 (Launch) accounts through implementation and graduate them cleanly to Tier 1 or Tier 2 on schedule.
• Receive a full context handoff at deal close before being introduced to the client as the single, permanent point of contact.
• Run business reviews independently at the tier-appropriate cadence (quarterly QBRs for T1), building relationships at Director/VP level.
• Provide executive liaison support during implementation — bi-weekly touchpoints with client sponsors.
• Develop and maintain account plans with success metrics and 90-day health targets for every assigned client.
• Serve as internal escalation sponsor when satisfaction risk emerges, authoring a resolution plan within 5 business days of any escalation.

Skills

NRR ownership

Renewals leadership

Expansion motions

Client relationship management

Multi-account portfolio management

Commercial instincts

Tools

Salesforce

CS/account-health platform

Job description

Nymbus, a remote-first fintech innovator, seeks a Director, Client Partner to own a full book of Tier 1 and Tier 3 accounts end-to-end, building renewal memos and driving expansion while managing multithreaded relationships with senior client leaders.

You will lead quarterly business reviews, coordinate executive liaison during implementation, and develop strategic account plans with clear health targets, delivering measurable value for clients and the company.