Director, Strategic Accounts & Client Success

AffirmedRx, a Public Benefit Corporation; Louisville (KY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Job summary

AffirmedRx in Louisville, KY seeks a Director of Client Executives to lead a high-performing team responsible for strategic relationships, contract economics, and renewal outcomes across top health plan clients.

You will develop the account-ownership function, partner with consultants and brokers, and drive retention, renewal, and growth while aligning with AffirmedRx’s transparent, client-first model.

Qualifications

• Bachelor’s degree or equivalent professional experience in business/healthcare
• 10+ years in strategic account management or client success in PBM/managed care
• 3+ years leading and developing a team of account executives or client success professionals
• Proven track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts
• Strong PBM economics understanding and executive communication skills

Responsibilities

• Lead and develop a team of Client Executives handling C-suite and HR-leadership relationships
• Drive renewal strategy, contract economics, and renewal outcomes
• Coordinate with cross-functional partners to ensure unified client experience
• Own consultant and broker relations to influence client outcomes
• Develop pipeline of upsell opportunities across strategic accounts

Skills

Strategic account management

Leadership

Client success

Executive presence

PBM knowledge

Contract economics

Education

Bachelor’s degree in Business/Healthcare Administration or related field

Tools

CRM systems

Job description

AffirmedRx in Louisville, KY seeks a Director of Client Executives to lead a high-performing team responsible for strategic relationships, contract economics, and renewal outcomes across top health plan clients.

You will develop the account-ownership function, partner with consultants and brokers, and drive retention, renewal, and growth while aligning with AffirmedRx’s transparent, client-first model.