Director, SRE & Reliability Engineering

Vertafore

Colorado

Hybrid

USD 175,000 - 220,000

Full time

6 days ago

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Benefits offered by this job

Medical, vision & dental plans

401(k) with employer match

Parental Leave

Education assistance

Employee Assistance Program

Job summary

Vertafore, a leader in insurance tech, is seeking a Director of Site Reliability Engineering to drive reliability, performance, and observability for a portfolio of Vertafore products. You will own SLIs/SLOs, incident response, automation, and CI/CD practices, leading multiple teams of managers and engineers to enable scalable, secure services.

You will bridge development and operations with a software engineering mindset, owning the lifecycle from design to deployment and refinement, while

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.
15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership.
Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.
Expertise in CI/CD, observability, and incident response.
Strong AWS knowledge and experience with container orchestration.
Proven ability to lead reliability programs across multiple SaaS products.
Experience architecting applications or infrastructure for high-growth cloud platforms.
Experience in B2B SaaS environments involving large-scale distributed systems.
Proven leadership communicating and influencing at team, peer, and leadership levels.
Demonstrated experience driving operational excellence through metrics and KPIs.
(Preferred) Background supporting financial services, healthcare, or regulated industries.

Responsibilities

Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.
Drive observability strategy across application and infrastructure layers.
Oversee CI/CD pipelines for product deployments using GitLab, Jenkins, Ansible, LaunchDarkly.
Manage 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.
Balance feature velocity with stability by managing error budgets.
Lead a group of Managers and Engineers; mentor teams on automation and reliability best practices.
Align reliability goals with product roadmaps and customer SLAs.