Director of SRE & Platform Reliability

Hirebridge; Denver (CO); On-site; USD 175,000 - 220,000; Full time

Job summary

Vertafore in Denver, CO seeks a Director, Site Reliability Engineering to lead reliability, performance, and observability across a portfolio of products. You will own SLIs/SLOs, incident response, CI/CD practices, release automation, and toil reduction while guiding multiple teams and collaborating with Product Development, Cloud Ops, Security, and other SRE leaders.

This role bridges development and operations with a software engineering mindset and drives operations from design to deployment,

Responsibilities

• Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.
• Drive observability strategy across application and infrastructure layers.
• Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.
• Monitor and cap Toil at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.
• Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.
• Partner with Cloud Ops on capacity planning, OS patching, and load balancing.
• Align reliability goals with product roadmaps and customer SLAs.
• Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices.

Job description

Vertafore in Denver, CO seeks a Director, Site Reliability Engineering to lead reliability, performance, and observability across a portfolio of products. You will own SLIs/SLOs, incident response, CI/CD practices, release automation, and toil reduction while guiding multiple teams and collaborating with Product Development, Cloud Ops, Security, and other SRE leaders.

This role bridges development and operations with a software engineering mindset and drives operations from design to deployment,