SRE Director: Reliability, Observability & Scale

Vertafore; Denver (CO); Hybrid; USD 175,000 - 220,000; Full time

Benefits offered by this job

Medical, vision & dental plans

401(k) retirement plan with employer-m

Job summary

Vertafore is seeking a Director of Site Reliability Engineering to lead reliability, performance, and observability for a portfolio of Vertafore products. You will own SLIs/SLOs, incident response, automation, and CI/CD practices for multiple product families, coordinating with Product Development, Architecture, Cloud Operations and Information Security.

You will lead managers and engineers to drive operational excellence.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership.
• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.
• Expertise in CI/CD, observability, and incident response.
• Strong AWS knowledge and experience with container orchestration.
• Proven ability to lead reliability programs across multiple SaaS products.
• Experience architecting applications or infrastructure for high-growth cloud platforms.
• Experience in B2B SaaS environments involving large-scale distributed systems.
• Proven leadership communicating and influencing at team, peer, and leadership levels.
• Demonstrated experience driving operational excellence through metrics and KPIs.
• (Preferred) Background supporting financial services, healthcare, or regulated industries.

Responsibilities

• Provide product reliability leadership across multiple teams.
• Define and enforce SLIs/SLOs for flagship products.
• Drive observability strategy across apps and infra.
• Oversee CI/CD pipelines and release engineering.
• Minimize toil through automation and AI tooling.
• Manage error budgets balancing velocity and stability.
• Lead incident response and blameless postmortems.
• Collaborate with Cloud Ops on capacity planning and load balancing.
• Mentor teams on automation and reliability best practices.

Skills

CI/CD

Observability

Incident response

AWS

Container orchestration

Leadership

SRE

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

GitLab

Jenkins

Ansible

LaunchDarkly

Job description

Vertafore is seeking a Director of Site Reliability Engineering to lead reliability, performance, and observability for a portfolio of Vertafore products. You will own SLIs/SLOs, incident response, automation, and CI/CD practices for multiple product families, coordinating with Product Development, Architecture, Cloud Operations and Information Security.

You will lead managers and engineers to drive operational excellence.