Director, Reliability & Observability Engineering

Vertafore Career Center; Denver (CO); On-site; USD 175,000 - 220,000; Full time

Job summary

Vertafore seeks a Director of Site Reliability Engineering to lead reliability, performance, and observability across a portfolio of products. You will define SLIs/SLOs, direct release engineering, and drive automation and CI/CD practices with teams of managers and engineers.

You will manage on-call rotations, balance error budgets, and collaborate with Cloud Ops, Security, and Product Development to meet SLAs and scale the platform.

Qualifications

• Experience leading SRE teams and driving reliability initiatives.
• Proven ability to design CI/CD pipelines and automate repetitive work.
• On-call leadership with blameless incident postmortems.
• Ability to align reliability goals with product roadmaps.

Responsibilities

• Define and enforce SLIs/SLOs for key Vertafore products.
• Oversee CI/CD pipelines and drive toil reduction through automation.
• Manage on-call rotations and incident response across portfolios.
• Collaborate with Cloud Ops, InfoSec, and product teams to meet SLAs.

Skills

Leadership

Incident management

Automation & observability

Cross-functional collaboration

Team mentoring

Capacity planning

Tools

GitLab

Jenkins

Ansible

LaunchDarkly

Job description

Vertafore seeks a Director of Site Reliability Engineering to lead reliability, performance, and observability across a portfolio of products. You will define SLIs/SLOs, direct release engineering, and drive automation and CI/CD practices with teams of managers and engineers.

You will manage on-call rotations, balance error budgets, and collaborate with Cloud Ops, Security, and Product Development to meet SLAs and scale the platform.