Director, Reliability & Observability Engineering

Hirebridge; Northern (KY); Hybrid; USD 175,000 - 220,000; Full time

Job summary

Vertafore is seeking a Director, Site Reliability Engineering to lead reliability, performance, and observability across a portfolio of products. You will own SLIs/SLOs, incident response, automation, and CI/CD practices while guiding multiple teams of managers and engineers.

You will collaborate with Product Development, Cloud Operations, and Information Security to ensure operational excellence and bridge development and operations with a software engineering mindset for end-to-end lifecycle

Responsibilities

• Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.
• Drive observability strategy across application and infrastructure layers.
• Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.
• Monitor and cap Toil at 50% using Automation and AI tools, ensuring time for scalable work.
• Manage "Error Budgets" to balance velocity with stability.
• Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution.
• Partner with Cloud Ops on capacity planning, OS patching, and load balancing.
• Align reliability goals with product roadmaps and customer SLAs.
• Manage a group of Managers and Engineers, mentor teams on automation and reliability best practices.

Job description

Vertafore is seeking a Director, Site Reliability Engineering to lead reliability, performance, and observability across a portfolio of products. You will own SLIs/SLOs, incident response, automation, and CI/CD practices while guiding multiple teams of managers and engineers.

You will collaborate with Product Development, Cloud Operations, and Information Security to ensure operational excellence and bridge development and operations with a software engineering mindset for end-to-end lifecycle