Director, Social Services

HELP USA; Huntington Station (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

HELP USA in Manhattan, NY 10037, seeks a Director of Social Services to lead a family shelter program aimed at expeditious permanent housing placement and resident self-sufficiency. You will supervise a team of Case Managers, Housing Specialists, and Employment Specialists and ensure quality service delivery.

Candidates should have a Master’s in Social Work (Bachelor’s required) with at least five years of management experience, preferably with homeless populations, and be bilingual

Qualifications

• Master's in social work or related field preferred; Bachelor's required.
• Minimum five years of management experience; homeless populations preferred.
• Fluent in English and Spanish is a plus; strong reporting skills with Microsoft Office.

Responsibilities

• Provide leadership and direction for the social services program in a family shelter.
• Supervise a team of Case Managers, Housing Specialists, and Employment Specialists.
• Coordinate case management, service planning, and provider linkages.
• Ensure compliance with regulations and HELP USA policies.
• Collect, analyze, and report departmental statistics as required.

Skills

Management experience

Homeless populations experience

Bilingual English/Spanish

Team concepts

Regulatory reporting

Education

Master's degree in Social Work

Bachelor's degree

Tools

Microsoft Office

Job description

Program: Haven | Manhattan, NY 10037

What You’ll Do

HELP USA is seeking a Director of Social Services for one of its family shelters. The Director of Social Services will be responsible for the overall management and direction of a comprehensive program of social services for a family shelter with the goal of expeditious placement of residents into permanent housing and providing assistance in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services.

Your responsibilities will include:

• Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers, Housing Specialists, and Employment Specialists.

• Coordinate all case management services, including family assessments and development and implementation of service plans.

• Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, Board of Education personnel, mental health providers, and employment services providers.

• Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.

• Ensure all employees in Social Services department receive all mandated training for HELP USA employees, social service employees, and any courses which are indicated for additional professional growth and development as a department or as individuals.

• Act as a liaison with other department directors.

• Collect, analyze, and report on departmental statistics as required by HELP USA, funding bodies, and regulatory agencies.

• Ensure adherence to all requisite regulations and HELP USA policies and procedures.

You’re a great fit for this role if you have:

• Master's degree in social work or related field preferred with Bachelor's degree required.

• Minimum five (5) years management experience required, including experience working with homeless populations.

• Knowledge and understanding of team concepts, preferably in a residential setting.

• Experience working with the NYC Department of Homeless Services is preferred.

• Knowledge and understanding of family systems approach to practice is a plus.

• Bilingual (English/Spanish) is a plus.

• Literacy with Microsoft applications required.