Assistant Executive Director

HELP USA; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

HELP USA seeks an Assistant Executive Director for its Homebase program in the Bronx. The role reports to the Executive Director and focuses on program management and coordination with service providers to ensure integration within the community-based agency.

You will oversee staff, ensure programmatic goals are met, manage budgets, and liaise with DHS, HRA, and DOE initiatives. A strong background in homelessness services and leadership is essential.

Qualifications

• Master’s degree in social work or related field (or equivalent experience)
• Minimum 10 years experience with at least 5 years management experience
• Experience in social services, preferably homeless services
• Strong quantitative skills for financial assistance programs
• Ability to learn NYC eviction processes and navigate related systems

Responsibilities

• Formulate and implement plans to meet contractual programmatic goals and targets
• Recruit, orient, manage, and evaluate program staff including case management teams
• Provide supervision to ensure sound casework, timely assignments, and accurate eligibility determinations
• Oversee subcontractor group providing housing stabilization services
• Serve as program liaison to DHS and other partners for housing subsidy initiatives
• Evaluate program performance and identify gaps to develop solutions
• Maintain relationships with housing court participants, attorneys, landlords
• Represent agency in meetings with service providers and governmental bodies
• Act on behalf of Executive Director in their absence

Skills

Staff management

Budgeting

Program management

Negotiation

Communication

Microsoft Office

Education

Master’s degree in social work

Equivalent experience

Tools

CARES database

Microsoft Office

Job description

Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467

What You'll Do

As part of New York City's plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

HELP is seeking an Assistant Executive Director for one of its three Homebase programs in the Bronx. Reporting to the program's Executive Director, you'll assist in direct program management and coordinating with other service providers and community leaders to ensure integration of the program as a community-based agency.

Your responsibilities will include:

• Participating in formulation and implementation of a plan to ensure that contractual programmatic goals and annual performance targets are met and exceeded.
• Recruiting, orienting, managing, and evaluating all program staff, which includes case management teams, various specialists, and administrative and facility support.
• Providing administrative and case management supervision to program staff to ensure sound casework practice, timely case assignments, accurate eligibility determinations, appropriate utilization of the CARES database, and adherence to Homebase, DHS, and HELP USA policies and procedures.
• Overseeing the subcontractor group that provides housing stabilization services to clients who have left the NYC homeless shelter system and found permanent housing in the Homebase program area to prevent return to the homeless shelter system and residential instability.
• Acting as program liaison to DHS regarding outreach, aftercare, NYCHA and DOE initiatives, and housing subsidy application and implementation.
• Evaluating program performance, determining gaps in service delivery, and assisting in leading the development of solutions for identified gaps and/or program performance issues.
• Managing and maintaining positive relationships with Bronx Housing Court participants, including HRA/RAU, attorneys, and landlords.
• Representing the agency with regard to homelessness and housing at meetings, negotiations, consultations, etc. with other service providers, governmental agencies, and community groups.
• Acting on behalf of the Executive Director in their absence.

You're a great fit for this role if you have:

• Master's degree in social work or related field OR equivalent experience and skills.
• Minimum of 10 years experience, with at least 5 years management experience, including proven supervisory, staff development, program management, and budgetary skills.
• Experience in social services, preferably homeless services.
• Strong quantitative skills to enable the learning, understanding, and application of program requirements for providing financial assistance.
• Understanding of financial risk, tempered with caring and compassion for people in crisis.
• Ability and interest to learn, understand and provide assistance with the complicated NYC eviction process.
• Strong verbal, written, and negotiation skills.
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to manage multiple priorities in a time-sensitive manner, strong organizational and documentations skills.
• Computer literacy, particularly with Microsoft Office applications.
• Valid US driver's license.
• Bi-lingual (English/Spanish) is a plus.