Housing Supervisor

HELP USA; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

HELP USA in the Bronx, NY seeks a Housing Supervisor to lead a small team of Housing Specialists in rapid rehousing and helping clients find housing while promoting self-sufficiency.

You will supervise the housing team, manage a caseload, identify qualifying housing programs, coordinate with brokers and landlords, provide referrals, advocate for clients, and coach them through apartment searches and moving activities to secure stable housing.

Qualifications

• Experience in housing counseling and placement services for people experiencing homelessness.
• Strong customer service and conflict management skills working in a multidisciplinary team.
• Excellent written and oral communication abilities.

Responsibilities

• Conduct housing intake and assessment for new residents and complete housing portions of plans.
• Guide clients in searching for permanent or supportive housing and make referrals.
• Accompany clients to view apartments and assist with move-in processes.
• Stay updated on housing subsidy programs and attend trainings.
• Network with brokers and landlords to identify new housing resources.
• Participate in interdisciplinary team case conferences to share status and requirements.

Skills

Housing counseling

Team supervision

Client advocacy

Communication skills

Multidisciplinary teamwork

Bilingual English/Spanish

Microsoft Office

Driver's license

Education

High School Diploma or equivalent (Associate’s or Bachelor's preferred)

Tools

Case management software

MS Office

Job description

Program: Morris | 285 East 171st Street, Bronx, NY 10457

What You’ll Do

As Housing Supervisor with HELP USA, you’ll lead a small team of Housing Specialists in rapid rehousing – helping your clients find housing while achieving self-sufficiency. You’re great at managing relationships and setting expectations with clients, real estate brokers, landlords, and other service providers as well as with your colleagues. In addition to supervising the housing team, you’ll handle a caseload of clients to determine which housing programs they qualify for, guide them with their housing search, provide referrals to appropriate housing resources, and advocate for them with landlords and brokers. Additionally, you’ll coach your clients in how to conduct an apartment search, interview with a landlord for an apartment, complete housing forms, activate utilities, etc.

Specific responsibilities will include

• Conducting the housing intake and housing assessment interview for all new residents and completing the housing portion of the independent living plan, including making re-assessments and revisions as necessary.
• Meeting with clients regularly and guiding them in their search for permanent and/or supportive housing: determining housing needs and barriers, identifying which programs they qualify for, making referrals to specific housing options, assisting with completion of applications, and ensuring that applications are submitted on a timely basis.
• Accompanying clients to view apartments and assisting with clients’ move into supportive and/or permanent housing by advocating on clients’ behalf with landlords, attending lease signings, ensuring utilities are turned on, assisting with the move out, etc.
• Keeping up to date on changes, additions, and cancellations to the many available housing subsidy programs, attending trainings provided by DHS and other agencies on a regular basis.
• Continuously networking and reaching out to identify and develop new housing resources with brokers and landlords.
• Actively participating in regular, interdisciplinary team case conferences so that all members of the social services team are well-informed regarding status and requirements for each client and able to provide high-quality, targeted services.
• Ensuring that all documentation related to housing is recorded in the case management system on a timely basis and in an organized and complete manner.
• Developing and presenting housing workshops and arranging forums with outside providers to provide information on topics related to securing permanent housing as well as becoming and remaining self-sufficient.

What You Bring

• High School Diploma or equivalent, with Associate’s or Bachelor's Degree preferred.
• Prior experience in providing housing counseling and placement services for people experiencing homelessness.
• Outstanding customer service and conflict management skills with a willingness to coordinate and cooperate as part of a multidisciplinary client service team.
• Strong communications skills, both written and oral.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to manage multiple priorities concurrently in a time-sensitive manner.
• High ethical standards and personal integrity to ensure compliance with requirements and policies of HELP USA as well as regulatory agencies and funders.
• Commitment to the mission of HELP USA to help people in need of housing and to end homelessness.
• Bilingual (English/Spanish) a plus.
• Computer literacy, particularly with Microsoft Office applications.
• Valid US driver’s license required.