Director, Showroom Experience

Ladders; United States; Remote; USD 110,000 - 154,000; Full time

Benefits offered by this job

Health and Dental Insurance

Paid Time Off and 7 paid Holidays

401(k) with matching contributions

Discretionary Profit Sharing

Flexible Spending Account

Life, Supplemental Life, and Discovery

Referral Program and Tuition Reimburs

Employee Assistance Program and ...

Job summary

Ladders is seeking a Director, Showroom Experience to lead the showroom strategy across the U.S., with remote-friendly arrangements. The role focuses on transforming showrooms into high-touch, luxury consultative environments that boost sales and customer engagement.

You will partner with showroom teams and sales associates to standardize operations, develop staff, and coordinate resources for openings and remodels. Expect regular travel to assess performance and drive improvements.

Qualifications

• Bachelor's degree in marketing, business, interior design, or related field.
• 5+ years of retail sales experience with management responsibilities.
• Experience in home/design industry preferred.
• Proficient in Google Suite, Microsoft Office, and Salesforce.
• Strong leadership and customer service skills.

Responsibilities

• Transform showrooms into luxury consultative sales environments
• Develop operational best practices for retail operations
• Ensure effective training and development for showroom staff
• Manage financial and non-financial resources across locations
• Oversee project management for new locations and remodels
• Facilitate idea sharing among showroom partners and sales associates
• Regular travel to locations to identify and address issues

Skills

Leadership

Customer service

Staff development

Sales management

Cross-functional collaboration

Education

Bachelor's degree in marketing, business, Interior Design, or a related field

Tools

Google Suite

Microsoft Office

Salesforce

Job description

For our client, we are seeking a Director, Showroom Experience to join the team of a leader in the Real Estate & Construction space.

This leader will oversee the showroom experience strategy across multiple locations, elevating each space into a high-touch consultative environment that supports both sales performance and customer engagement. The role will partner closely with showroom teams and sales associates to strengthen operational consistency, staff development, and execution across the network. It also carries responsibility for location-level resource management and project coordination tied to new openings and remodels. Regular travel will be important to assess performance, identify gaps, and drive improvements in the field.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,438 - $154,453 annually

Responsibilities

• Transform showrooms into luxury consultative sales environments
• Develop operational best practices for retail operations
• Ensure effective training and development for showroom staff
• Manage financial and non-financial resources across locations
• Oversee project management for new locations and remodels
• Facilitate idea sharing among showroom partners and sales associates
• Regularly travel to locations to identify and address issues

Qualifications

• Bachelor's degree in marketing, business, Interior Design, or a related field
• 5+ years of retail sales experience with management responsibilities
• Experience in the home/design industry preferred
• Proficient in Google Suite, Microsoft Office, and Salesforce
• Strong leadership and customer service skills

Benefits

• Health and Dental Insurance
• Paid Time Off and 7 paid Holidays
• 401(k) with matching contributions
• Discretionary Profit Sharing
• Flexible Spending Account
• Life, Supplemental Life, and Disability Insurance
• Referral Program and Tuition Reimbursement
• Employee Assistance Program and Discounts
• Professional Development Assistance

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification- your background could be exactly what this team needs.