Director, Shared Services & Social Impact (Hybrid)

Project-Home; Philadelphia (Philadelphia County); Hybrid; USD 91,000 - 94,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

Paid Parental Leave

Flexible Spending Accounts

Job summary

Project HOME is seeking a Director of Shared Services to provide strategic leadership across social enterprises, kitchen operations, staffing support, employee development, and street outreach. The role reports to the Vice President of Supportive Housing Operations and combines on-site guidance with one remote day per week.

You will supervise multiple teams, drive person-centered programs, manage budgets, and collaborate with government agencies and community partners to deliver services for

Qualifications

• Minimum of seven years of experience in residential services, supportive services, or a related field.
• At least five years of supervisory experience overseeing multiple teams.
• Strong leadership and people management skills, with the ability to develop, coach, and support diverse teams.
• Demonstrated experience developing and managing complex budgets and evaluating financial and operational performance.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage competing priorities and multiple programs.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across diverse cultural and professional backgrounds.
• Proficiency in Microsoft Office and the ability to learn new software platforms.

Responsibilities

• Provide strategic and operational leadership across shared services programs, ensuring alignment with Project HOME's mission and organizational goals.
• Oversee multiple teams and programs, including the Direct Services Staff Liaison, Floating Team, Kitchen Manager, Social Enterprise businesses, and SIT Outreach team.
• Develop and implement measurable, person-centered programs that promote service quality, operational efficiency, and positive outcomes for staff and residents.
• Supervise and support the Direct Services Staff Liaison in coordinating employee training, coaching, professional development, and wellness initiatives.
• Direct the Floating Team to provide staffing coverage across supportive housing locations during vacancies, leaves, and periods of increased operational demand.

Skills

Leadership

People management

Budgeting

Strategic planning

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Project HOME is seeking a Director of Shared Services to provide strategic leadership across social enterprises, kitchen operations, staffing support, employee development, and street outreach. The role reports to the Vice President of Supportive Housing Operations and combines on-site guidance with one remote day per week.

You will supervise multiple teams, drive person-centered programs, manage budgets, and collaborate with government agencies and community partners to deliver services for