Director of Shared Services

Project HOME; Philadelphia (Philadelphia County); Hybrid; USD 91,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Flexible Spending Accounts

Paid time off

Sabbatical opportunities

Professional development

Job summary

Project HOME seeks a Director of Shared Services to lead a diverse portfolio of programs supporting residents and staff. You will provide strategic leadership, oversee multiple teams, and ensure programs are financially responsible and mission-aligned.

With 7+ years in residential or supportive services and 5+ years of supervision, you will manage budgets, build partnerships, and drive staffing and operational excellence across community-based sites.

Qualifications

• Seven+ years in residential or supportive services fields.
• Five+ years of supervisory experience overseeing multiple teams.
• Experience developing and managing budgets and evaluating performance.
• Strong leadership, communication, and collaboration skills.
• Proficiency with Microsoft Office and ability to learn new software.

Responsibilities

• Provide strategic and operational leadership across shared services programs.
• Oversee multiple teams and programs and drive service quality and efficiency.
• Develop and implement person-centered programs with measurable outcomes.
• Supervise staff training, coaching, and professional development.
• Lead staffing coverage and crisis management across locations.

Skills

Leadership

People management

Strategic planning

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Budgeting software

Job description

At Project HOME, our mission is to empower individuals, children, and families to break the cycle of homelessness and poverty. We are seeking a collaborative, mission-driven Director of Shared Services to lead a diverse portfolio of programs that support our residents, staff, and communities.

Reporting to the Vice President of Supportive Housing Operations, this position provides both strategic leadership and hands-on operational oversight across multiple service areas, including social enterprises, kitchen operations, staffing support, employee development, and street outreach. The Director plays an important role in ensuring these services are well-managed, financially responsible, and aligned with Project HOME's mission.

This is an opportunity for an experienced leader who enjoys managing people, navigating complex operations, and making a meaningful impact across multiple programs.

• Location: 1515 Fairmount Avenue, Philadelphia, PA 19130
• Work Arrangement: Primarily on-site and community-based, with one remote day per week
• Compensation: $91,000-$94,000 annually, based on experience

What You'll Do

Leadership & Program Operations

• Provide strategic and operational leadership across shared services programs, ensuring alignment with Project HOME's mission and organizational goals.
• Oversee multiple teams and programs, including the Direct Services Staff Liaison, Floating Team, Kitchen Manager, Social Enterprise businesses, and SIT Outreach team.
• Develop and implement measurable, person-centered programs that promote service quality, operational efficiency, and positive outcomes for staff and residents.

Team Development & Staffing Support

• Supervise and support the Direct Services Staff Liaison in coordinating employee training, coaching, professional development, and wellness initiatives.
• Direct the Floating Team to provide staffing coverage across supportive housing locations during vacancies, leaves, and periods of increased operational demand.
• Foster a collaborative and inclusive team environment that emphasizes accountability, professional development, and employee well‑being.

Financial & Business Operations

• Oversee Project HOME's Social Enterprise businesses, monitoring financial performance, operational effectiveness, and revenue goals while supporting meaningful employment opportunities.
• Provide leadership and oversight of commercial kitchen operations, including budgeting, staffing, regulatory compliance, and supervision of the Kitchen Manager.

Outreach & Community Support

• Lead the SIT Outreach team in coordinating street-based engagement and connecting individuals experiencing homelessness with housing and supportive services.
• Provide hands‑on support across the supportive housing portfolio during emergencies, critical incidents, staffing shortages, and periods of transition, including crisis management and de‑escalation.
• Build and maintain effective relationships with government agencies, community organizations, and other stakeholders to support program operations, funding, and service delivery.

What You'll Need

• Minimum of seven years of experience in residential services, supportive services, or a related field.
• At least five years of supervisory experience overseeing multiple teams.
• Strong leadership and people management skills, with the ability to develop, coach, and support diverse teams.
• Demonstrated experience developing and managing complex budgets and evaluating financial and operational performance.
• Strong analytical, organizational, and problem‑solving skills, with the ability to manage competing priorities and multiple programs.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across diverse cultural and professional backgrounds.
• Proficiency in Microsoft Office and the ability to learn new software platforms.

What You May Bring

• Familiarity with Philadelphia's supportive housing, behavioral health, homeless services, and community outreach systems.
• Experience overseeing social enterprise businesses or other revenue‑generating programs, including budgeting, financial reporting, and business operations.
• Experience coordinating services across multiple locations or programs.
• Knowledge of trauma‑informed, person‑centered practices and crisis intervention.
• A valid driver's license is highly preferred, as the role may involve supporting community outreach and transportation needs.

What We Offer

Project HOME is committed to supporting the well‑being of our employees through a comprehensive benefits package. Eligible employees enjoy:

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• Company‑paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• Generous paid time off, including sabbatical opportunities
• Professional development and growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

We believe that none of us are home until all of us are home. Our work is rooted in dignity, respect, and the belief that everyone deserves the opportunity to reach their fullest potential.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encourage applications from qualified individuals of all backgrounds.

Employment is subject to applicable background, reference, and drug screenings.