Director, ServiceNow ITSM/ ITOM

KPMG LLP; Dallas (TX); On-site; USD 170,000 - 210,000; Full time

Job summary

KPMG LLP in the United States is seeking a Director, ServiceNow ITSM/ITOM to join our ServiceNow Consulting practice and lead complex client implementations.

You will provide strategic architectural vision, oversee multi-workstream delivery, mentor teams, drive business development, and maintain executive relationships while ensuring delivery aligned with client goals.

Qualifications

• Minimum eight years of recent experience in ServiceNow consulting.
• Experience leading and managing integrations and multi-workstream projects.
• Certification preferred: CMA or CTA.

Responsibilities

• Lead ServiceNow client implementations across multiple workstreams.
• Provide architectural vision and guidance on upgrades and development.
• Drive business development and cross-sell with other KPMG services.
• Mentor and grow a high-performing consulting team.
• Maintain senior-level client relationships and ensure project success.

Skills

ServiceNow strategy

Leadership

Client management

Architectural vision

Project delivery

Business development

Mentorship

Public speaking

Travel readiness

Education

Bachelor's degree

Job description

KPMG is currently seeking aDirector, ServiceNow ITSM/ ITOMto join our ServiceNow Consulting practice.

Responsibilities:

• Lead ServiceNow client implementations including multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support.


• Provide strategic architectural vision for ServiceNow implementations that align with client needs, business goals, and industry standards; Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.


• Utilize deep technical knowledge of ServiceNow capabilities and stay up-to-date with platform enhancements and updates; Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.


• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries; Oversee the management and development of specific solution areas within the ServiceNow platform, ensuring they meet evolving client needs and market demands; Manage engagements according to KPMGs financial/cost management policies


• Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness


• Maintain key customer relationships and cross sell other KPMG service offerings as well as maintaining satisfaction and good standing; Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.


• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum eight years of recent experience in ServiceNow technology consulting; experience leading and managing systems integration projects, ensuring alignment with strategic objectives and delivering high-quality results


• Bachelor's degree from an accredited college/university in an appropriate field


• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) certifications preferred


• Verified success in leading five (5) or more ServiceNow projects, ensuring alignment with strategic objectives and delivering high-quality results


• Excellent analytical, data analysis and presentation skills; excellent problem-solving abilities and strategic thinking; ability to present complex technical information to diverse audiences, including executives


• Travel as needed


• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)