Director Service Center (M&A/SaaS)

Phiture; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

A leading company is seeking a Director Service Center to oversee operations and strategic direction for their SaaS center. The role involves managing a team of experts in cloud services and software architecture, driving collaboration, and ensuring alignment with strategic goals. Ideal candidates will have extensive experience in software engineering and leadership, with a strong focus on M&A due diligence.

Qualifications

• 12+ years in software engineering, with at least 7 years in leadership.
• Proven experience in technical due diligence during M&A processes.
• Knowledge of SDLC, cloud services, QA, and software architecture.

Responsibilities

• Oversee daily operations of the SaaS center and ensure effective support.
• Develop and execute strategic plans aligning with organizational goals.
• Foster collaboration among service areas to support SaaS businesses.

Skills

Leadership

Strategic Thinking

Project Management

Communication

Education

PMP Certification

PRINCE2 Certification

Job description

Company Overview

team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 60+ successful brands make up the group; with a team of more than 3000 experts serving its 3.5 million customers across Europe and beyond.

team.blue's brands are a mix of traditional hosting businesses, offering services from domain names, email, shared hosting, e-commerce and server hosting solutions and specialist SaaS providers offering adjacent products such as compliance, marketing tools and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Position Overview

The Director Service Center will be responsible for overseeing the operations and strategic direction of the SaaS center of expertise, which consists of experts in different areas providing specialized expertise and advice in cloud services, quality assurance, and software architecture to the organization’s SaaS businesses.

This role requires a strong leader with a broad understanding of software engineering practices, excellent management skills, and the ability to drive collaboration across multiple technical domains. Additionally, the Technical Manager will manage projects within the service center and play a critical role in M&A due diligence, assessing the technical capabilities of potential acquisitions and ensuring alignment with strategic goals.

Key Responsibilities

1. Leadership and Management: Oversee daily operations of the center, ensuring effective support for SaaS Platforms in cloud services, QA, IT, Security, and software architecture.
2. Strategic Direction: Develop and execute strategic plans aligning with organizational goals and SaaS entities.
3. Cross-Functional Collaboration: Foster collaboration among service areas to support SaaS businesses effectively.
4. M&A Due Diligence:
   1. Conduct technical interviews related to software development and architecture.
   2. Summarize findings, convert into concrete PCAL items, and assess criticality.
   3. Understand the business case for acquisitions and identify software requirements and gaps.
5. Advisory Role: Serve as the primary advisor to SaaS platform leaders on services provided by the center.
6. Performance Management: Set and review team performance metrics.
7. Resource Allocation: Manage resource distribution within the center.
8. Continuous Improvement: Drive initiatives to enhance service quality and efficiency.

Qualifications

1. Experience: 12+ years in software engineering, with at least 7 years in leadership.
2. Expertise: Knowledge of SDLC, cloud services, QA, and software architecture.
3. M&A Due Diligence: Proven experience in technical due diligence during M&A processes.
4. Leadership: Strong leadership skills managing cross-functional teams.
5. Programming: Knowledge of various programming languages and principles.
6. Communication: Excellent interpersonal and stakeholder management skills.
7. Strategic Thinking & Project Management: Ability to develop strategies and manage multiple projects.
8. Certifications: PMP, PRINCE2, or similar is a plus.

ESG & Culture

At team.blue, our commitment to the environment and each other is fundamental. We showcase our ESG efforts and sustainability goals in our latest impact report. We embrace diversity and inclusion, valuing respect, openness, and collaboration. We do not tolerate intolerance.

About team.blue

team.blue is a leading digital enabler serving over 3.3 million customers in Europe, supported by more than 3,000 experts. Our mission is to shape technology and empower businesses with innovative digital services.

Click here to read more about team.blue