Manager, Clinical Services

Prudential Annuities Distributors (PAD); Indiana; Remote; USD 107,000 - 167,000; Full time

Job summary

A leading company is seeking a strategic Manager for its Clinical Services team to optimize disability claims processing. This fully remote position requires strong leadership abilities and a collaborative mindset to improve operational efficiency and return-to-work outcomes, while ensuring compliance with relevant regulations.

Benefits

Market competitive base salaries with bonus potential

Medical, dental, vision, and life insurance

401(k) plan with company match

Company-funded pension plan

Wellness Programs up to $1,600 reimbursement

Education Benefit for degree financing

Employee Stock Purchase Plan

Qualifications

• 5+ years of experience in disability claims management.
• Deep understanding of STD and LTD processes.
• Proven ability to lead teams through change.

Responsibilities

• Oversee daily operations to reduce transitions to LTD.
• Design and execute strategies for claim management.
• Monitor and report on performance metrics and trends.

Skills

Analytical

Problem-solving

Leadership

Communication

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

Job description

Manager, Clinical Services page is loaded

Manager, Clinical Services

Apply locations Newark, NJ, USA IN-Virtual Office IL-Virtual Office NY-Virtual Office CO-Virtual Office time type Full time posted on Posted Yesterday time left to apply End Date: June 26, 2025 (27 days left to apply) job requisition id R-121218

Job Classification:

Operations - Insurance Operations

We are seeking a strategic and results-driven Manager to lead our Transition Advisor Disability Specialist (TADS) team within the Disability Claims organization. This leadership role is responsible for overseeing a team of specialists who triage and co-manage disability claims to optimize operational efficiency, reduce unnecessary transitions from Short-Term Disability (STD) to Long-Term Disability (LTD), and improve return-to-work (RTW) outcomes. Responsibilities include program development including production and success metrics, leading team-focused strategic initiative, collaboration with vendors and business partners as well as employee training and project management.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

Key Responsibilities:

• Demonstrates strong coaching and support for team development, ensures accountability, and creates a collaborative environment
• Oversee TADS daily operations, ensuring timely actioning of claims to reduce avoidable transitions to LTD and improve claimant RTW opportunities.
• Design and execute strategies to increase early intervention and align claims with the appropriate clinical, vocational, or case management resources.
• Monitor team performance metrics, including identifying claim trends and deploying interventions to drive efficiency and improve claimant outcomes.
• Effectively uses data to make informed decisions, identify trends, and communicate impact to stakeholders. Leverages data to guide team priorities and workflow optimization.
• Partner cross-functionally with Claims, Clinical, and Case Management teams to streamline workflows and eliminate process gaps.
• Lead change management efforts related to evolving practices, technology enhancements, and procedural updates.
• Demonstrates flexibility in shifting priorities and adapting strategies to meet evolving business needs. Can lead through ambiguity with confidence
• Demonstrates behaviors consistent with the Leadership DNA framework (e.g., lead with purpose, drive outcomes, elevate others, makes valuable connections).
• Maintain compliance with regulatory guidelines, internal policies, and industry best practices.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
• 5+ years of experience in disability claims management, with at least 2+ years in a leadership role.
• Deep understanding of STD and LTD processes, RTW strategies, and disability operations.
• Proven ability to lead teams through change while maintaining a focus on performance, quality, and customer experience.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities, with a collaborative mindset.

Preferred:

• Case Management background (e.g., claims, vocational or healthcare professional).
• Experience working in triage or transition-focused disability programs.
• Familiarity with claim management platforms and data reporting tools.

#LI-MG1

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $107,300.00 to $166,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level .

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave .

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail] .

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance .

About PGIM

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.

PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.