Director, Segment Quality Engineering

Humana; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Humana seeks a Director of Segment Quality Engineering to advance quality practices across a defined technology portfolio. You will lead teams delivering quality, test automation, release readiness, and continuous improvement across product lines.

Reporting to the AVP, Quality Engineering - Segment, you will partner with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality to embed quality throughout the SDLC and improve release confidence and production stability.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years in software/quality engineering or related technical disciplines.
• 5+ years leading quality engineering or software delivery teams in large enterprise settings.
• Experience guiding quality engineering across multiple agile teams or complex portfolios.
• Proven success in modernization including automation, tooling, and metrics-driven execution.
• Strong knowledge of Agile, DevOps, and CI/CD practices.
• Experience with API/UI/integration/end-to-end testing and distributed systems.
• Excellent communication and stakeholder management across matrixed orgs.

Responsibilities

• Lead quality engineering across a defined portfolio or set of products.
• Build and coach high-performing quality teams including managers and engineers.
• Drive automation-first practices to improve test coverage and speed.
• Oversee planning and execution of functional, integration, and regression testing.
• Partner with Engineering/DevOps to support release readiness and deployments.
• Lead defect management, root-cause analysis, and trend identification.
• Integrate quality signals and gates into CI/CD pipelines.
• Support testing modernization for APIs, distributed systems, and cloud-native architectures.
• Coordinate non-functional testing including performance, resiliency, and security validation.
• Use metrics to drive quality improvements and portfolio maturity.

Skills

Leadership

Quality engineering

Test automation

CI/CD

Agile

DevOps

Stakeholder management

Communication

Distributed teams

Healthcare domain

Education

Bachelor's degree or equivalent

Tools

Quality tools

Test management platforms

CI/CD tooling

Job description

Become a part of our caring community

Humana is committed to helping people achieve their best health by delivering innovative technology solutions that enable exceptional member and provider experiences.

The Director, Segment Quality Engineering is a strategic technology leader responsible for advancing quality engineering practices across a defined portion of Humana's technology portfolio. Reporting to the AVP, Quality Engineering - Segment, this role will lead teams responsible for delivery quality, test automation, release readiness, and continuous improvement across multiple product and application teams.

This leader will work closely with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality partners to embed quality throughout the software development lifecycle and improve release confidence, delivery speed, and production stability.

Responsibilities

• Lead quality engineering execution across a defined portfolio, domain, or set of technology products and applications.
• Build, develop, and coach high-performing quality engineering teams, including managers, leads, engineers, and SDETs.
• Drive consistent quality engineering practices across agile teams, with a focus on built-in quality and shared accountability.
• Oversee quality planning and execution across functional, integration, end-to-end, and regression testing.
• Partner with Engineering and DevOps teams to support release readiness, validation, and stable production deployments.
• Lead defect management practices, including triage, root cause analysis, trend identification, and prevention.
• Advance automation-first quality engineering capabilities to improve test coverage, speed, and reliability.
• Help integrate quality signals, automated validation, and quality gates into CI/CD pipelines.
• Support modernization of testing frameworks and approaches for APIs, distributed systems, and cloud-aligned architectures.
• Coordinate non-functional quality activities, including performance, resiliency, operational readiness, and security validation support.
• Use quality metrics and insights to identify improvement opportunities and drive portfolio quality maturity.
• Partner with segment and enterprise stakeholders to align execution with broader quality engineering strategy, standards, and reference architecture direction.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines.
• 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments.
• Experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio.
• Demonstrated success driving quality engineering modernization, including automation, tooling, process improvement, and metrics-driven execution.
• Strong understanding of Agile, DevOps, and CI/CD practices.
• Experience with API, UI, integration, regression, and end-to-end testing approaches.
• Familiarity with distributed systems and modern application architectures.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional leaders.
• Experience working in matrixed organizations and leading geographically distributed teams.

Preferred Qualifications

• Experience in healthcare or another highly regulated industry.
• Familiarity with member, provider, digital experience, or enterprise platform domains.
• Experience with enterprise quality tools, test management platforms, and engineering lifecycle tools.
• Knowledge of microservices, APIs, event-driven systems, and cloud-native architectures.
• Experience supporting non-functional testing, including performance and resiliency.
• Exposure to AI-enabled quality engineering or intelligent automation capabilities.
• Familiarity with enterprise reference architecture principles, patterns, and standards in cloud, hybrid, on-premise, and SaaS environments.

Success in this Role

• Improved release stability and delivery quality across the assigned portfolio.
• Reduced escaped defects and production incidents related to delivery quality.
• Increased automation adoption, regression reliability, and validation efficiency.
• Stronger integration of quality engineering into engineering workflows and CI/CD pipelines.
• Advancement of quality engineering maturity and consistent execution across teams.
• Positive stakeholder partnership and strong team engagement and development outcomes.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum re