Director, Scaled Customer Engagement

LiveRamp; New York (NY); Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Flexible PTO

Hybrid work options

Paid holidays

Parental leave

Medical, dental, vision benefits

401K matching

Job summary

LiveRamp is seeking a Director of Customer Engagement to extend high-touch customer programs into scalable, repeatable initiatives across the customer base. You will shape the multi-year strategy, standing up new programs and ensuring day-to-day execution lands.

This role partners with Sales, Customer Success, Services, Solutions Engineering, Product, Product GTM, and Marketing to design webinars, cohorts, and lifecycle campaigns that drive product adoption and customer value.

Qualifications

• 8+ years in customer engagement, customer marketing, customer success, or related strategy roles.
• Experience designing and scaling customer programs (webinars, communities, lifecycle marketing, cohort programs).
• Experience presenting strategic plans and roadmaps to senior leadership.

Responsibilities

• Define multi-year vision and annual roadmap for customer engagement across community, advocacy, and events.
• Build business cases, budgets, and success metrics for scaled engagement programs; present to senior leadership.
• Design 1:many programs for personas including builders/users of LiveRamp solutions (webinars, communications, onboarding, lifecycle campaigns, events).
• Translate high-touch learnings into repeatable frameworks, content, and tools for scale.
• Evaluate and implement engagement technology and tooling (automation, analytics).
• Own end-to-end delivery of engagement programs from planning to execution to measurement.
• Set and track KPIs for engagement health, adoption, satisfaction, and business impact; report to leadership.
• Build operating cadence (roadmaps, planning cycles, retrospectives) for accountability.
• Collaborate with Customer Success, Sales, Product, Product GTM, and Marketing to align engagement with lifecycle and growth goals.

Skills

Customer engagement

Customer marketing

Customer success

Strategic planning

Cross-functional collaboration

Enterprise accounts

Executive presentation

Tools

Gainsight CS platforms

Marketing automation

Community platforms

In-product engagement tools

Marketing analytics

Job description

LiveRamp is seeking a Director of Customer Engagement to extend high-touch customer programs into scalable, repeatable initiatives across the customer base. You will shape the multi-year strategy, standing up new programs and ensuring day-to-day execution lands.

This role partners with Sales, Customer Success, Services, Solutions Engineering, Product, Product GTM, and Marketing to design webinars, cohorts, and lifecycle campaigns that drive product adoption and customer value.