Director, Scaled Customer Engagement & Growth

LiveRamp; Little Rock (AR); Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work model

Flexible PTO

401K matching

Job summary

LiveRamp is seeking a Director of Customer Engagement to scale high-impact programs while preserving high-touch service for strategic accounts. You will define multi-year vision and build scalable programs across community, advocacy and events.

You will partner with Sales, Customer Success, Product, GTM and Marketing to drive adoption, measure ROI, and report KPIs. This hybrid role requires 2 days in-office in San Francisco, New York City, or Seattle.

Qualifications

• 8+ years of experience in customer engagement, customer marketing, customer success, or related roles, including managing high-touch enterprise or strategic accounts.
• Experience designing and scaling customer programs (webinars, communities, lifecycle marketing, cohort programs) from the ground up.
• Experience building and presenting strategic plans, roadmaps, and business cases to senior leadership.

Responsibilities

• Define the multi-year vision and annual roadmap for customer engagement across community, advocacy, and events, balancing high-touch with scalable programs.
• Build the business case, budget, and success metrics for scaled engagement programs and present plans to senior leadership.
• Design and launch 1:many programs for personas including builders/users of LiveRamp solutions to extend value.
• Translate high-touch learnings into repeatable frameworks, content, and tools for scale.
• Evaluate and implement the technology and tooling needed to support scaled programs.
• Own end-to-end delivery of engagement programs from planning through execution to measurement and iteration.
• Set and track KPIs for engagement health, adoption, satisfaction, and business impact; report progress to leadership.
• Build and manage the operating cadence (roadmaps, planning cycles, retrospectives) to keep the team aligned.
• Partner with Sales, Customer Success, Product, Product GTM, and Marketing to align programs with lifecycle and growth goals.
• Serve as a voice of the customer, feeding insights back into product and GTM strategy.

Skills

Customer engagement

Program design

Cross-functional collaboration

Executive communication

Tools

Gainsight

Engagement platforms

Job description

LiveRamp is seeking a Director of Customer Engagement to scale high-impact programs while preserving high-touch service for strategic accounts. You will define multi-year vision and build scalable programs across community, advocacy and events.

You will partner with Sales, Customer Success, Product, GTM and Marketing to drive adoption, measure ROI, and report KPIs. This hybrid role requires 2 days in-office in San Francisco, New York City, or Seattle.