Director of Scaled Customer Engagement

LiveRamp; San Francisco (CA); Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Flexible PTO

Hybrid work options

Parental leave

Medical, dental, vision benefits

401K matching

Job summary

LiveRamp is seeking a Director of Customer Engagement to shape the multi-year strategy and build scalable programs that preserve high-touch service. You will partner with Sales, Customer Success, Services, Solutions Engineering, Product, Product GTM, and Marketing to design engagement motions including webinars, content series, and cohort-based programs.

This role blends strategic planning with hands-on program design and execution, owning end-to-end delivery from planning to measurement, and

Qualifications

• 8+ years in customer engagement or related strategy roles.
• Experience designing and scaling customer programs (webinars, cohorts).
• Experience presenting strategic plans and roadmaps to senior leadership.
• Strong cross-functional collaboration across Sales, CS, Product, and Marketing.
• Ability to operate at both strategic and tactical levels.

Responsibilities

• Define multi-year vision and annual roadmap for customer engagement.
• Build budgets, business cases, and success metrics for scaled programs.
• Design 1:many programs for personas including builders/users of LiveRamp solutions.
• Translate high-touch relationships into repeatable frameworks, content, and tools for scale.
• Evaluate and implement technology and tooling to support scaled programs.
• Own end-to-end delivery from planning through execution to measurement.
• Set and track KPIs for engagement health, adoption, satisfaction, and impact.
• Build and manage operating cadence (roadmaps, planning cycles, retrospectives).
• Partner with Customer Success, Sales, Product, Product GTM, and Marketing to align with lifecycle goals.
• Serve as a voice of the customer to inform product and GTM strategy.

Skills

Customer engagement

Program design

Roadmapping

Cross-functional collaboration

Strategic planning

Executive communication

Tools

Engagement platforms

Automation tools

Analytics

Job description

LiveRamp is seeking a Director of Customer Engagement to shape the multi-year strategy and build scalable programs that preserve high-touch service. You will partner with Sales, Customer Success, Services, Solutions Engineering, Product, Product GTM, and Marketing to design engagement motions including webinars, content series, and cohort-based programs.

This role blends strategic planning with hands-on program design and execution, owning end-to-end delivery from planning to measurement, and