Director of Scalable Customer Engagement

LiveRamp, Inc.; San Francisco (CA); Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Hybrid work model

Flexible paid time off

Health benefits

401K matching

Professional development

Job summary

LiveRamp is seeking a Director of Customer Engagement to lead multi-year strategy and scalable programs that reach the entire customer cohort. You will partner with Sales, Customer Success, Services, Product, GTM, and Marketing to design webinars, content series, and cohort initiatives that scale value while preserving high-touch service.

The role blends strategic direction, program building, and day-to-day execution with a focus on measurable impact and ongoing optimization.

Qualifications

• 8+ years of experience in customer engagement, customer marketing, customer success, or related customer-facing strategy roles.
• Experience designing and scaling customer programs (webinars, communities, lifecycle marketing, cohort programs).
• Experience presenting strategic plans, roadmaps, and business cases to senior leadership.
• Strong cross-functional collaboration across Sales, Customer Success, Product, and Marketing.
• Strategic and tactical capabilities, both planning and day-to-day delivery.

Responsibilities

• Define multi-year vision and annual roadmap for customer engagement across community, advocacy, and events.
• Build budgets, success metrics, and present plans to senior leadership.
• Design and launch 1:many programs for builders/users of LiveRamp solutions.
• Translate high-touch insights into repeatable frameworks and tools for scale.
• Evaluate engagement technology and analytics to support scaled programs.
• Own end-to-end delivery from planning through measurement and iteration.
• Set KPIs for engagement health, adoption, satisfaction, and business impact.
• Build operating cadences and planning cycles to keep the team accountable.
• Align engagement programs with broader customer lifecycle and growth goals.
• Serve as a voice of the customer to inform product and go-to-market strategy.

Skills

Customer engagement

Cross-functional collaboration

Strategic planning

Program design

Executive communication

Tools

Engagement platforms

Marketing automation

Gainsight

Analytics

Lifecycle campaigns

Job description

LiveRamp is seeking a Director of Customer Engagement to lead multi-year strategy and scalable programs that reach the entire customer cohort. You will partner with Sales, Customer Success, Services, Product, GTM, and Marketing to design webinars, content series, and cohort initiatives that scale value while preserving high-touch service.

The role blends strategic direction, program building, and day-to-day execution with a focus on measurable impact and ongoing optimization.