Director, Scaled Customer Engagement

LiveRamp; Seattle (WA); Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Flexible PTO

Paid holidays

Work from home options

Medical, dental, vision benefits

401K matching

Job summary

LiveRamp is hiring a Director of Customer Engagement to scale high-touch programs while preserving a premium customer experience. You will set the multi-year direction for engagement and partner with Sales, CS, Solutions Engineering, Product GTM, and Marketing to design programs.

You will build scalable, 1:many initiatives (webinars, lifecycle campaigns, onboarding, events) and translate insights from top accounts into repeatable frameworks and tools for measurable impact.

Qualifications

• 8+ years in customer engagement, customer marketing, customer success, or related strategy roles.
• Experience designing and scaling programs (webinars, communities, lifecycle programs).
• Experience building and presenting strategic plans, roadmaps, and business cases to senior leadership.
• Strong cross-functional collaboration with Sales, CS, Product, and Marketing.
• Comfort operating at both strategic and tactical levels.

Responsibilities

• Define the multi-year vision and annual roadmap for customer engagement across pillars (community, advocacy, events).
• Build the budget, success metrics, and present plans to senior leadership.
• Design and launch 1:many programs for personas (webinars, communications, onboarding, lifecycle campaigns, events).
• Translate high-touch relationships into repeatable frameworks, content, and tools for scale.
• Evaluate and implement technology and tooling to support scaled programs.
• Own end-to-end delivery of engagement programs from planning to measurement.
• Set and track KPIs for engagement health, adoption, satisfaction, and business impact.

Skills

Customer engagement

Customer marketing

Customer success

High-touch programs

Strategic planning

Roadmaps

Cross-functional collaboration

Tools

Marketing automation

Community platforms

In-product engagement

Gainsight

Job description

LiveRamp is hiring a Director of Customer Engagement to scale high-touch programs while preserving a premium customer experience. You will set the multi-year direction for engagement and partner with Sales, CS, Solutions Engineering, Product GTM, and Marketing to design programs.

You will build scalable, 1:many initiatives (webinars, lifecycle campaigns, onboarding, events) and translate insights from top accounts into repeatable frameworks and tools for measurable impact.