Director, Revenue Operations

Sitel Group; United States; Hybrid; USD 130,000 - 160,000; Full time

Job summary

An established industry player is seeking a Director of Revenue Operations to lead strategic initiatives that drive revenue growth and operational efficiency. This pivotal role involves optimizing sales processes, enhancing CRM and technology management, and fostering cross-functional collaboration. The ideal candidate will leverage data analytics to provide actionable insights and improve performance metrics. With a focus on innovation and a commitment to excellence, this role offers a unique opportunity to shape the future of revenue operations in a dynamic environment. Join a company that values creativity and growth, and be part of a team that is redefining customer experiences globally.

Benefits

Competitive salaries

401K contribution matching

Paid time off

Growth opportunities

Onsite and remote work options

Qualifications

• 10+ years of experience in revenue operations or sales operations.
• Strong expertise in CRM platforms and data analytics tools.

Responsibilities

• Develop and implement a data-driven revenue operations strategy.
• Standardize and optimize sales processes and pipeline management.

Skills

Revenue Operations

Sales Operations

CRM Platforms

Data Analytics

Leadership

Communication

Sales Forecasting

Analytical Mindset

Education

Bachelor’s degree in Business

MBA

Tools

Salesforce

HubSpot

Job description

The Director of Revenue Operations is a strategic leadership role responsible for driving revenue growth, operational efficiency, and cross-functional alignment across sales, marketing, and customer success. This role will optimize revenue processes, implement data-driven decision-making, and drive scalable revenue growth for Foundever, a leading Business Process Outsourcing (BPO) provider.

Primary Job Responsibilities

• Revenue Strategy & Execution: Develop and implement a data-driven revenue operations strategy that aligns with company goals and sales targets.
• Sales Process Optimization: Standardize and optimize sales processes, pipeline management, forecasting, and sales enablement.
• CRM & Technology Management: Own and enhance the sales tech stack (CRM, analytics, automation tools) to improve efficiency and data accuracy.
• Performance Analytics: Establish KPIs and dashboards to monitor sales performance, pipeline health, and revenue forecasting.
• Cross-Functional Alignment: Collaborate with Sales, Marketing, Finance, and Customer Success teams to ensure seamless lead-to-revenue workflows.
• Operational Efficiency: Improve deal velocity, reduce sales cycle times, and enhance pricing models for increased profitability.
• Compensation & Incentives: Design and manage sales compensation plans and incentive structures to drive performance and retention.
• Market Insights & Competitive Intelligence: Analyze market trends, competitor activities, and customer data to provide actionable insights to leadership.

Qualifications

• 10+ years of experience in revenue operations, sales operations, or a related field within BPO or SaaS industries.
• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• Strong expertise in CRM platforms (Salesforce, HubSpot, etc.) and data analytics tools.
• Proven ability to drive revenue growth and process improvements in a high-growth environment.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Experience with sales forecasting, quota setting, and incentive design.
• Strong analytical mindset with a track record of leveraging data to drive decision-making

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment
• Competitive salaries, benefits, 401K contribution matching and paid time off.
• Onsite and remote work at home available (depending on the market).
• Growth opportunities through various development programs.

Salary Range

The base pay range for this position in the United States is $130,000 - $160,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

About the company

At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!