Operational Support Associate

SIXT; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Healthcare & Insurance

PTO & Holidays

Employee Assistance Program

Employee Rentals

Uniform & Accessories

Job summary

SIXT is seeking an Operational Support Associate to be at the center of our rental operations in the United States, delivering friendly, efficient service and supporting fleet logistics to keep rentals moving.

You will interact with customers face-to-face, help with vehicle readiness and movements, and contribute to sales performance while working flexible hours.

This role offers room for growth, a fast-paced team environment, and the chance to earn bonuses based on performance.

Qualifications

• Excellent sales and communication abilities required.
• Strong customer service mindset.
• Organizational and basic computer skills; able to manage records.
• Ability to work with teams in a fast-paced environment.
• License to drive in the U.S. and a clean record.

Responsibilities

• Guide customers through vehicle options and add-ons while maximizing sales.
• Support rental journey, collect feedback, and uphold service standards.
• Oversee fleet operations including vehicle readiness and inventory.
• Ensure vehicle cleanliness and assist with driving and staging.
• Maintain accurate inventory and service records across teams.

Skills

Sales & Communication

Customer Service

Org & Tech

Team Collaboration

Flexibility

Licensing & Eligibility

Job description

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT,you'llbe at the center of our rental operations, providing exceptional customer service, supporting fleetlogistics, and driving sales performance.You'llinteract with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for careergrowth,and a rate of$22.25per hour.

YOUR ROLE AT SIXT

• You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities

• You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, andmaintaininghigh service standards

• You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal

• You ensure vehicle cleanliness, perform routine checks, andassistwith driving and staging tomaintainfleet efficiency and presentation

• Youmaintainaccuraterecords of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

YOUR SKILLS MATTER

• Sales & Communication SkillsYou are persuasive, confident, and driven by performance-based incentives

• Customer Service FocusYou bring a strong background in customer service and are passionate about delivering exceptional experiences

• Organizational & Technical SkillsYou managelogistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computerproficiency

• Team CollaborationYou thrive in a team-oriented environment and adjust smoothly to changing business needs

• FlexibilityYou'reavailable to work a variety of shifts, including evenings, weekends, and holidays

• Licensing & EligibilityYou are at least 18 years old, authorized to work in the U.S., and hold a valid driver's license with a clean record

WHAT WE OFFER

• Comprehensive BenefitsPackage Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future

• Paid Time Off & HolidaysBenefit from PTO, sick leave, and receive time and a half for working on public holidays

• Employee Assistance ProgramAccess support whenever needed through our Employee Assistance Program

• Exclusive Employee RentalsBenefit from employee-only rental rates, with family rental options and exclusive discounts for employees

• Uniform & PerksReceive a uniform with weekly dry cleaning, always ensuring a professional appearance

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!