Director - Remote Partner Growth & Experience

Automatic Data Processing, Inc.; Augusta (GA); Hybrid; USD 115,000 - 214,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings Match

Wellness Program

Disability Insurance

Charitable Contribution Match

Holidays

Personal Days

Vacation

Volunteer Time Off

Job summary

Automatic Data Processing, Inc. (ADP) seeks a Director-level leader to drive strategy, execution, and evolution of partner referral programs for Comprehensive Services.

The role focuses on broker channels and evolving partnerships, including potential private equity and CPA ecosystems. You will partner across Sales, Strategy, Enablement, and client teams to shape program experiences and growth, with leadership over ERMs and program managers.

Qualifications

• 8-12 years of relevant experience in partner strategy, channel leadership, business development, sales, client success, or related leadership roles.
• Strong understanding of partner ecosystems, including broker and/or private equity, and how partner models drive growth.
• Strong understanding of Comp Services business model and sales distribution.
• Experience building or leading cross-functional programs that connect strategy, execution, service delivery, and revenue outcomes.
• Proven ability to influence enterprise decisions in a highly matrixed environment.
• Strong people leadership skills, with the ability to coach strategic account managers, program managers, and specialized talent; direct people leadership may become part of the role over time depending on final organizational design.
• Can be fully remote, if the identified candidate is not near an ADP office. Otherwise, we support a hybrid flexible work arrangement; 3 days in the office and 2 days at home.

Responsibilities

• Lead the ideation, strategy, and execution of partner referral programs within Comp Services (i.e. Partner Advantage Program for brokers and down the line, other potential partner programs for private equity firms, CPA firms, etc.)
• Identify and develop new ideas, offerings, experiences, and growth levers that strengthen the partner value proposition and contribute to increased referrals
• Translate strategic priorities into clear plans, priorities, and measurable outcomes for partner programs
• Partner with the senior leader, strategy, and sales partners to shape the future of partner strategy in Comp Services by bringing forward market needs, partner insights, and channel opportunities, including across partner channels such as broker and private equity
• Strengthen differentiated partner experiences in ways that build confidence, increase engagement, and support long-term referral growth
• Gather partner and field feedback, identify patterns, and turn insights into practical improvements across the program
• Ensure the voice of the partner is represented in decisions that affect the experience, value proposition, and growth potential of the channel
• Partner with internal teams to improve how partner-referred experiences are understood, supported, and elevated across the business
• Partner with Sales to improve education, readiness, and activation around Comp Services partner programs and overall value proposition to help expand share of wallet and referral confidence
• Co-create and support partner-facing events, webinars, education sessions, and enablement materials that strengthen market understanding and referral momentum
• Help drive tighter alignment between sales teams, partner teams, and service teams so opportunities are better supported and partner needs are surfaced earlier
• Support strategic planning with sales and market leaders around key partner relationships, growth opportunities, and program effectiveness
• In partnership with the senior leader, help drive enterprise-level partner decisions so Comp Services nuances are represented, understood, and supported within broader partner programs
• Work across business units, including TotalSource and Major Accounts, to drive partner experience consistency and strengthen cross-BU lead flow
• Partner closely with implementation, service, client success, specialty, and other internal teams to align priorities and create a differentiated experience for partners and partner-referred clients
• Will lead Broker ERMs and Program Managers, and eventually may lead other partner program resources responsible for strategic relationship management and program execution across different partner channels in addition to Broker.
• Build team and organizational capability in strategic account leadership, program management, cross-functional coordination, and business insight development
• Create clarity in team priorities, role expectations, and performance outcomes
• Coach teams and stakeholders to operate with both strong executive presence and strong execution discipline, balancing strategic thinking with operational follow-through
• Drive accountability so program ideas translate into tangible actions and measurable business results
• Develop a strong understanding of the capabilities most relevant to supported partner channels, including examples such as specialty and benefits-related capabilities for broker partnerships, and private equity and M&A-related dynamics for PE partnerships, etc.
• Establish and monitor success measures for partner program effectiveness, including partner engagement, program impact, and referral growth contribution to inform future priorities and investments
• Regularly solicit partner feedback, then use that feedback, data, and business results to guide decisions, identify opportunities, and improve performance
• Drive outcomes that support stronger partner satisfaction, sharper program execution, and increased partner-referred growth for Comp Services

Job description

Automatic Data Processing, Inc. (ADP) seeks a Director-level leader to drive strategy, execution, and evolution of partner referral programs for Comprehensive Services.

The role focuses on broker channels and evolving partnerships, including potential private equity and CPA ecosystems. You will partner across Sales, Strategy, Enablement, and client teams to shape program experiences and growth, with leadership over ERMs and program managers.