Director, Professional Services — Remote Delivery Leader

Aderant Holdings, Inc.

United States

On-site

USD 140,000 - 210,000

Full time

14 days+

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Job summary

Aderant Holdings, Inc. is seeking a Director of Professional Services to lead delivery operations and customer implementations for Expert and Sierra products, spanning cloud and on-premise deployments.

This role reports to the Senior Director of North America Services and drives strategic initiatives for growth and profitability. The ideal candidate will manage enterprise software implementations, optimize delivery metrics, and collaborate with sales, product, and customer success teams to

Qualifications

Experience leading Professional Services or Implementation teams in enterprise software.
Proven track record of operational excellence and scalable delivery practices.
Experience with enterprise software implementations in cloud and/or on-premise environments.
Excellent communication and stakeholder management skills, including senior executives.

Responsibilities

Define operational goals and strategic initiatives with leadership.
Lead day-to-day operations for delivery teams across cloud and on-premise environments.
Build and scale a services organization focused on quality, efficiency, accountability, and customer satisfaction.
Collaborate cross-functionally with Sales, Product, Support to align client needs.
Manage customer relationships and executive-level communications for strategic accounts.
Drive revenue, utilization, margin, forecasting, and delivery performance targets.
Develop and implement repeatable methodologies and governance standards.
Monitor KPIs including utilization, project profitability, and customer satisfaction.
Lead continuous improvement initiatives for delivery quality and predictability.
Mentor and develop Professional Services managers and project leaders.