Director, Professional Services

Remote; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

Resilinc, a leading provider of supply chain intelligence, seeks a Director/Senior Director of Professional Services to lead and scale the customer delivery organization for an enterprise AI and agentic platform. You will own delivery from scoping to deployment and adoption, manage enterprise programs, and ensure measurable business value while collaborating with Sales, Product, Engineering, and Support.

This role demands hands-on fluency with data, APIs, cloud platforms and AI workflows, plus

Qualifications

• 10+ years in Professional Services, enterprise SaaS implementation, or equivalent
• Experience leading complex enterprise customer programs from discovery to production
• Experience building/scaling Services teams and delivery models for technically complex SaaS/AI products
• Strong operating discipline across governance, resourcing, utilization, delivery quality, margin
• Knowledge of modern enterprise data platforms and architectures
• Hands-on with generative AI and agentic systems deployment
• Experience translating business problems into executable AI/agent solutions
• Strong executive communication and customer-facing leadership skills
• Experience with cross-functional collaboration across Sales, Product, Engineering, Support, Finance
• Experience leading distributed or global delivery teams

Responsibilities

• Own delivery from solution scoping through implementation and adoption-ready handoff
• Ensure scope, dependencies, success criteria, timelines, and resources are understood before commitments
• Drive faster time-to-value and predictable deployment with accountability
• Engage in strategic, complex customer programs as senior Services executive
• Collaborate with Sales, Solution Engineering, Product, Engineering, Support and customers to ensure feasible commitments

Skills

Enterprise SaaS delivery

Leadership in complex programs

Services team scaling

Governance and delivery discipline

Enterprise data platforms

Databricks experience

APIs & cloud integrations

Generative AI / agentic systems

Executive customer-facing leadership

Value realization / business outcomes

Cross-functional collaboration

Global delivery management

Tools

Databricks

APIs

Cloud platforms

Job description

Join the Future of Supply Chain Intelligence — Powered by Agentic AI

At Resilinc, we’re pioneering intelligent, autonomous systems that redefine supply chain risk management. Our agentic AI helps global enterprises predict disruptions, assess impact, and act in real time — before operations are affected. Named a 2025 Gartner® Magic Quadrant™ Leader, we’re trusted by top companies in life sciences & pharma, aerospace & defense, high tech, and automotive to protect what matters most. Be part of a team that’s redefining resilience on a global scale.

But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters.

Check out this blog to learn more about how we are impacting the world’s most critical supply chains. Global Supply Chain Risks 2026: Act Faster | TEC

Resilinc | Innovation with Purpose. Intelligence with Impact.

Resilinc is hiring a Director / Senior Director, Professional Services to lead and scale a technically capable, commercially disciplined customer delivery organization for an enterprise AI and agentic platform.

This leader will own customer delivery from solution scoping through implementation, production deployment, acceptance, and transition into ongoing adoption and consumption. They will be accountable for enterprise implementations, AI and agent deployments, technical delivery, Managed Services, customer outcomes, Services economics, capacity planning, and repeatable execution across strategic customers.

The right candidate brings strong Professional Services leadership and meaningful experience taking AI-enabled or agentic enterprise solutions from customer problem definition through production deployment and measurable business value. They must combine enterprise SaaS delivery experience, executive customer credibility, and technical fluency across data, APIs, integrations, cloud platforms, AI workflows, and agents.

This is not a pure technical architect role, a generic project management role, or a traditional SaaS Services leader who is only AI-aware. It is a Services leadership role requiring hands‑on fluency in how enterprise AI and agents are scoped, configured, integrated, tested, governed, deployed, and improved in production, together with commercial judgment and operating discipline.

What You Will Do

• Own delivery from solution scoping through implementation, customer acceptance, and adoption‑ready handoff.

• Ensure scope, technical dependencies, success criteria, timelines, and resource requirements are understood before customer commitments are finalized.

• Drive faster time‑to‑value, predictable deployment, and clear accountability for program completion.

• Personally engage in the most strategic and complex customer programs and act as the senior Services executive for critical customer engagements.

• Partner with Sales, Solution Engineering, Product, Engineering, Support, and customer teams to ensure commitments are feasible and executable.

What Success Looks Like

• Faster customer time‑to‑value

• Higher on‑time implementation and acceptance rates

• Improved implementation quality and predictability

• Increased Services self‑sufficiency

• Reduced avoidable Engineering dependency

• Higher utilization and billability

• Improved Services revenue and margin contribution

• Stronger scope and change‑order discipline

• Increased repeatability, automation, and reuse of proven AI/agent deployment patterns

• Improved capacity planning

• Growth in Managed Services

• Stronger customer adoption readiness at handoff

• Improved customer satisfaction with implementation and Services

• Higher percentage of AI/agent use cases reaching production and delivering agreed business outcomes

• Improved agent quality, reliability, and production readiness across deployed customer workflows

What You Will Bring

• 10+ years of experience in Professional Services, enterprise SaaS implementation, consulting, Managed Services, customer delivery leadership, or forward‑deployed enterprise technology roles

• Demonstrated experience leading complex enterprise customer programs from discovery and solution design through production deployment, adoption, and measurable outcomes

• Experience building or scaling Services teams and delivery models for technically complex SaaS, data, AI, or agentic products

• Strong operating discipline across governance, resourcing, utilization, delivery quality, margin, and change management

• Strong working knowledge of modern enterprise data platforms and architectures

• Experience with Databricks strongly preferred

• Experience with APIs, enterprise integrations, data ingestion, analytics workflows, and cloud environments

• Hands‑on working knowledge of generative AI and agentic systems, including use‑case discovery, workflow and agent design, orchestration, integrations, evaluation/testing, guardrails, observability, human‑in‑the‑loop patterns, and production readiness

• Experience working directly with enterprise customers to identify high‑value AI use cases and take them from pilot to production at scale

• Strong understanding of the differences between deterministic software delivery and probabilistic AI systems, including the need for evaluation, monitoring, iteration, and operational guardrails

• Ability to translate an enterprise business problem into an executable AI/agent solution, distinguish configuration and Services work from true product or Engineering work, and determine when specialist Engineering support is required

• Strong executive communication and customer‑facing leadership skills

• Strong commercial judgment and understanding of Services economics

• Experience working cross‑functionally with Sales, Product, Engineering, Support, post‑go‑live customer teams, and Finance.

• Experience leading distributed or global delivery teams

What Will Make You Stand Out

• Deep Databricks experience

• Experience in enterprise AI, agentic AI, developer platform, data‑intensive SaaS, or forward‑deployed technology companies

• Experience deploying AI agents or LLM‑enabled enterprise workflows into production, including integration, evaluation, reliability, security/governance considerations, and ongoing optimization

• Experience building Managed Services or productized Professional Services offerings

• Experience managing Services revenue, utilization, and margin

• Experience with supply chain, procurement, manufacturing, logistics, compliance, or risk management

• Experience with U.S. and India delivery models

• Background with enterprise AI and modern platform companies such as Notion, ElevenLabs, OpenAI, Anthropic, Databricks, Snowflake, or similar environments, as well as high‑quality consulting or enterprise software organizations with strong implementation disciplines

What's in it for you?

At Resilinc, we’re fully remote, with plenty of opportunities to connect in person. We provide a culture where ownership, purpose, technical growth and a voice in shaping impactful technology are at our core. Oh, and the perks? Full‑stack benefits for health, wealth and wellbeing to keep you thriving. Check in with your talent acquisition contact for a location‑specific FAQ.

Curious to know more about us? Dive in at www.resilinc.ai

More great news! Resilinc is backed by Vista Equity Partners