Director of AI Services — Enterprise Delivery Leader

Remote; San Francisco (CA); Remoto; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Resilinc, a leading provider of supply chain intelligence, seeks a Director/Senior Director of Professional Services to lead and scale the customer delivery organization for an enterprise AI and agentic platform. You will own delivery from scoping to deployment and adoption, manage enterprise programs, and ensure measurable business value while collaborating with Sales, Product, Engineering, and Support.

This role demands hands-on fluency with data, APIs, cloud platforms and AI workflows, plus

Competenze

• 10+ years in Professional Services, enterprise SaaS implementation, or equivalent
• Experience leading complex enterprise customer programs from discovery to production
• Experience building/scaling Services teams and delivery models for technically complex SaaS/AI products
• Strong operating discipline across governance, resourcing, utilization, delivery quality, margin
• Knowledge of modern enterprise data platforms and architectures
• Hands-on with generative AI and agentic systems deployment
• Experience translating business problems into executable AI/agent solutions
• Strong executive communication and customer-facing leadership skills
• Experience with cross-functional collaboration across Sales, Product, Engineering, Support, Finance
• Experience leading distributed or global delivery teams

Mansioni

• Own delivery from solution scoping through implementation and adoption-ready handoff
• Ensure scope, dependencies, success criteria, timelines, and resources are understood before commitments
• Drive faster time-to-value and predictable deployment with accountability
• Engage in strategic, complex customer programs as senior Services executive
• Collaborate with Sales, Solution Engineering, Product, Engineering, Support and customers to ensure feasible commitments

Conoscenze

Enterprise SaaS delivery

Leadership in complex programs

Services team scaling

Governance and delivery discipline

Enterprise data platforms

Databricks experience

APIs & cloud integrations

Generative AI / agentic systems

Executive customer-facing leadership

Value realization / business outcomes

Cross-functional collaboration

Global delivery management

Strumenti

Databricks

APIs

Cloud platforms

Descrizione del lavoro

Resilinc, a leading provider of supply chain intelligence, seeks a Director/Senior Director of Professional Services to lead and scale the customer delivery organization for an enterprise AI and agentic platform. You will own delivery from scoping to deployment and adoption, manage enterprise programs, and ensure measurable business value while collaborating with Sales, Product, Engineering, and Support.

This role demands hands-on fluency with data, APIs, cloud platforms and AI workflows, plus