Director, Product Enablement & Onboarding

Moody's Corporation; Washington (District of Columbia); On-site; USD 119,000 - 173,000; Full time

Benefits offered by this job

Completion bonus

Insurance

Employee stock purchase plan (limited)

Moody's benefits

Job summary

Moody's Corporation in the United States seeks a Product Manager for Product Onboarding and Enablement to partner across the organization and drive adoption of our risk insights products throughout the customer lifecycle.

You will work with Product Managers, Client Success and Sales to deliver release communications, training content, and self-service tools while building templates and dashboards to improve efficiency.

Qualifications

• Experience working with SaaS-based technologies.
• BS or MS degree in Computer Science or equivalent industry experience.
• Excellent written and verbal communication skills, collaborating with other departments.
• Ability to multi-task in a fast-paced environment and meet deadlines.
• Hands-on AI experience and risk-aware, ethical AI usage.

Responsibilities

• Partner across the organization to onboard and enable clients to leverage the full value of our products throughout the lifecycle.
• Work with Product Managers to deliver products and features for risk insights, gathering user feedback and telemetry.
• Deliver release communications, documentation, training content and entitlement with internal teams as products release.
• Collaborate with Client Success and Sales to ensure a positive onboarding experience.
• Develop and maintain operational processes, self-service tools, dashboards, knowledge repositories and templates.
• Collect client product usage data and work with product managers on feature delivery.
• Advocate Moody's Insurance product usage and roadmap for multiple stakeholders.
• Track and refine operational and KPI metrics to drive improvements.
• Create templates, processes, automations and artifacts to improve team efficiency.

Skills

SaaS technologies

Communication

Team collaboration

Multi-tasking

AI concepts

Problem solving

Documentation & presentations

Education

BS or MS in Computer Science

Tools

HTML

JSON

T-SQL

Python

Microsoft Office Suite

Job description

Moody's Corporation in the United States seeks a Product Manager for Product Onboarding and Enablement to partner across the organization and drive adoption of our risk insights products throughout the customer lifecycle.

You will work with Product Managers, Client Success and Sales to deliver release communications, training content, and self-service tools while building templates and dashboards to improve efficiency.