Asst Director - Product Management

Moody's Investors Service; Northern (KY); On-site; USD 119,000 - 173,000; Full time

Benefits offered by this job

Completion bonus

Insurance

Employee stock purchase plan

Discounted stock purchase plan

Job summary

Moody's Investors Service seeks a Product Manager for Onboarding and Enablement to partner across the organization, driving client adoption and value realization throughout the product lifecycle.

You will collaborate with Product, Client Success and Sales to deliver release communications, training content, and self-service tools, while building templates and dashboards to boost efficiency and results for Moody's Insurance solutions.

Qualifications

• Experience with SaaS-based technologies.
• Proficient with HTML, JSON, T-SQL, Python.
• AI experience with Claude Code and Cursor.
• Excellent written and verbal communication, cross‑department collaboration.

Responsibilities

• Partner across the organization to onboard and enable clients to leverage Moody's products.
• Deliver product releases communications, documentation, training content and entitlement.Work with Client Success and Sales to ensure a positive onboarding experience.
• Develop and maintain processes, self‑service tools, dashboards, knowledge repos and templates to boost efficiency.
• Collect data on client product usage and advise on feature delivery to meet client objectives.
• Be the evangelist for Moody's Insurance product usage and roadmap across relevant teams.
• Identify, track and refine KPI metrics to drive product and operations improvements.
• Create templates, automations and artifacts to streamline product team efficiency.

Skills

SaaS experience

HTML

JSON

T-SQL

Python

AI experience

Microsoft Office

Education

BS or MS in Computer Science

Tools

Word

Excel

PowerPoint

Visio

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, we are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Experience working with SaaS-based technologies
• Proficient with computer languages: HTML, JSON, T-SQL, Python
• AI experience: Claude Code, Cursor
• Savvy putting together reference documents, presentations and collaboration materials using Microsoft Office Suite: Word, Excel, PowerPoint, Visio
• Excellent written and verbal communication skills, effectively collaborating with other departments
• Must be able to multi-task, work in a fast-paced environment, react to changing priorities, meet deadlines and provide timely responses to internal and external customers
• Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• BS or MS degree in Computer Science or equivalent industry experience

Responsibilities

As a Product Manager for Product Onboarding and Enablement, you will partner across the organization to onboard and enable clients to leverage the full value of our products, driving adoption through every stage of the product lifecycle.

• Work alongside Product Managers to deliver products and features that provide risk insights to the Insurance sector, gathering user feedback and usage telemetry to continuously improve product offerings
• Drive the delivery of release communications, documentation, training content and entitlement in collaboration with internal teams as products and features are released across the roadmap
• Work closely with Client Success and Sales teams to ensure clients receive a positive first impression throughout their onboarding journey
• Develop and maintain operational processes, communication channels, self‑service tools, dashboards, knowledge repositories and templates to increase operational efficiencies
• Collect data on client product usage and collaborate with product managers to strategize on the continued delivery of features and enhancements that meet client business objectives
• Be the evangelist for Moody's Insurance product usage and roadmap for product management, customer success, sales and support personas
• Identify, track and refine operational and KPI metrics to formulate and drive improvements across product and operations
• Create templates, processes, automations and artifacts to streamline and improve product team efficiencies

About the Team

At Moody's, our products are not just tools — they are solutions designed to tackle the most complex challenges in risk management. Our Product team is responsible for ensuring that our offerings are intuitively designed, robustly built, and meticulously maintained. It works closely with clients to understand their needs, collaborating with other teams to develop products that are not only innovative but also practical and user-friendly. Our Product Managers, with their keen understanding of technology and user experience, are instrumental in maintaining our reputation as a trusted provider of industry‑leading risk management solutions.

For US-based roles only: the anticipated hiring base salary range for this position is$119,100.00-$172,650.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role may be eligible for a completion bonus. Moody’s also offers insurance and a discounted employee stock purchase plan for limited duration employees.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.