Print & Mail Courier

University of North Dakota; Grand Forks (ND); On-site; USD 30,000 - 37,000; Full time

Job summary

University of North Dakota seeks a detail‑oriented Mail & Print Center Support Staff to deliver campus mail, printing jobs, and parcels across the UND Grand Forks campus. You will provide timely service, operate mail equipment, and assist with package tracking and fleet tasks.

The role requires a high school diploma, valid driver’s license, and ability to work onsite. Prior experience with USPS/UPS/FedEx is a plus and a strong customer service mindset is essential.

Qualifications

• Must have a valid driver’s license and pass a background check.
• Experience using computers.
• Ability to work onsite at UND Grand Forks ND campus.

Responsibilities

• Process, deliver and pick up intra-campus mail and parcels on schedule.
• Maintain delivery records using handheld device.
• Deliver supplies to departments and support Print & Mail Center.

Skills

Independent judgement

Problem solving

Customer service

Interpersonal communication

Teamwork

Education

High School Diploma or GED

Tools

UPS shipping software

FedEx shipping software

Mail processing equipment

Job description

Salary/Position Classification

• $33,300 + Annual, Dependent on Experience, Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position will work onsite at UND Grand Forks, ND campus

Purpose of Position

Deliver campus mail, printing jobs, and other parcels, timely and accurately, across campus and provide support to the Print & Mail Center as needed.

Duties & Responsibilities

• Process, Deliver and Pick Up incoming and outgoing Intra-Campus Mail, Packages and Paper
  • Perform all phases of mail handling: Breakdown and processing of intra-campus and inbound mail and parcels, preparation of and processing of all outbound mail and parcels
  • Deliver and pick up of all intra-campus mail, printing jobs, Federal Express, USPS, and UPS letters and parcels to various Campus Departments at scheduled times
  • Maintain accurate and organized delivery records and use a handheld computer to update delivery records
  • Deliver copier paper and office supplies to intra-campus departments
  • Demonstrate professionalism and provide excellent customer service to maintain strong customer relations
• Receive UPS and Federal Express Packages and Maintain Records in Campus Postal Services Delivery Database
  • Receive and in-check packages from UPS, Federal Express and other shipping companies.
  • Create and maintain records in the Print & Mail Center’s package tracking system for all received packages and other accountable items
• Maintain Delivery Vehicles
  • Perform & document vehicle inspection monthly by checking all fluid levels, belts, lights, horn, and brakes to insure working properly
  • Assist with maintaining other vehicles in Print & Mail Center’s fleet
  • Vehicle assigned will be kept clean inside and out, operated in a safe manner, and all traffic laws obeyed
  • Perform light cleaning on weekly basis of courier vehicle, inside and out.
• Provide backup services for Printing and Mailing Clerks when needed
  • Answer telephones and be able to provide information on all printing, mailing, and shipping matters
  • Assist with metering outgoing mail and be able to select the best mailing rate
  • Help monitor U.S Postal bulk mail area and accurately charge postage to departments utilizing Print & Mail Center’s accounting system
  • Aid in preparing mail as needed using the mail tabbing machine, folder, mail inserter, address printer and mailing software
  • Ensure mail and documentation for mailings meet USPS regulations
  • Assist with paper and office supply inventories monthly
  • Assist in printing bindery operations, cutting, scoring, folding, saddle-stitch, drilling, collating, fan-apart padding, and GBC binding -
• Other Duties
  • Perform weekly housekeeping in warehouse and office areas to maintain a clean, organized, and safe work environment
  • Perform other duties as assigned
  • Attend training workshops toward present and future career development (as budget allows)
  • Participate in general staff meetings and contribute to the implementation of special projects when assigned
• Positive Outlook & Contribution: "Positive outlook" refers to a general tendency to see future possibilities and outcomes in favorable terms.
• Initiative: The person with initiative is ready to take on new challenges and discover new ways to do tasks; he or she pursues high productivity and sets an example for peers.
• Degree of Openness: "Degree of openness" refers to the degree of extent that a person is receptive to ideas, cultures, and concepts; whether the person is open to new or different experiences.

Required Competencies

• Ability to use independent judgement in routine and non-routine situations and aid in supervision of student employees
• Must be able to operate mail processing equipment and software
• Must have general knowledge in utilizing UPS and Federal Express shipping software
• Must have excellent problem-solving skills, interpersonal communication skills, work well in a customer service atmosphere, and supervisors & other staff members while representing the department in a professional manner
• Must be able to plan, organize, and/or prioritize daily assignments, work activities, and have a high attention to detail
• Must be flexible and adaptable to changes in regulations, policy and procedure
• Must work with and serve a campus community with a broad range of backgrounds
• Must maintain safe driving habits as outlined in the state fleet handbook
• Work cooperatively in a team environment.

Minimum Requirements

• High School Diploma or GED
• Experience using computers
• Must have and must maintain a valid driver’s license. (Driver License status will be checked at least annually)
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Experience with USPS rules and regulations
• Experience with UPS and Federal Express shipping regulations
• Experience in a customer service environment
• Experience with mail metering and procedures and methods as required in the performance of duties