Director, Principal Experience Designer

TIAA; Frisco (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a UX Lead I, where you will shape the future of user experience in retirement solutions. Collaborate with cross-functional teams to innovate and deliver engaging designs that meet user needs. This role offers the opportunity to lead a talented team, drive impactful design decisions, and create a positive user experience. If you thrive in dynamic environments and are passionate about design, this is the perfect opportunity to make a difference.

Qualifications

• 5+ years of experience in user experience design with a focus on collaboration.
• Ability to lead design teams and drive effective design solutions.

Responsibilities

• Lead a team of designers to establish best practices for user experience design.
• Drive the design process with a focus on outcomes and collaboration.

Skills

Design Thinking

Prototyping

User Experience Design

Team Leadership

Collaboration

Education

University Degree

Job description

UX Lead I
The Design Director sets the vision for the best user experience. You will create a space for cross-functional partners to collaborate effectively. You will use your knowledge of and experience in the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to test and learn from users and inform prioritization and impact. While working with partners to determine a shared plan forward that balances business, user, and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.

By innovating on one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!


Key Responsibilities and Duties

• Lead a team of designers that partner with research, content strategy, data science, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Express yourself as a considerate thinker that sees the big picture, while understanding the business objectives, weaving viability, desirability and viability into our design decisions.
• Drive the experience with an outcome’s focus, actively scanning the end-to-end experience for new approaches, blending different ideas to challenge the teams with creative, yet effective solutions.
• Lead as an accountable achiever. Others rely on you to get things done, raising the bar for performance, while taking accountability for your own actions.
• Build trust-based relationships across boundaries and encourage collaboration. Show up authentically and adapt your own style to communicate impactfully.
• Express yourself as a continuous learner who is self-aware, curious to learn, and seeks feedback from others to continuously grow, always putting improvement over comfort.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC