Director, Post-Sales Systems & Customer Success

Rozgoo; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

GitLab, the intelligent orchestration platform for DevSecOps, is seeking a Director, Customer Support Systems to lead the technology strategy for our global post-sales organization. You will own the Zendesk platform and coordinate with Customer Support, Customer Success, and Community teams to connect data across Gainsight and Salesforce, delivering a reliable, scalable support stack.

In your first year you will define a roadmap, strengthen governance, and promote release discipline for

Qualifications

• Lead the technology strategy for GitLab's global post-sales org.
• Own the Zendesk platform and related support tech ecosystem.
• Collaborate with Customer Support, Customer Success, and Community leaders.

Responsibilities

• Define a clear roadmap for post-sales systems and improve governance and release practices.
• Guide a distributed team of engineers and architects toward proactive, data-informed improvements.

Tools

Zendesk

Gainsight

Salesforce

Job description

GitLab, the intelligent orchestration platform for DevSecOps, is seeking a Director, Customer Support Systems to lead the technology strategy for our global post-sales organization. You will own the Zendesk platform and coordinate with Customer Support, Customer Success, and Community teams to connect data across Gainsight and Salesforce, delivering a reliable, scalable support stack.

In your first year you will define a roadmap, strengthen governance, and promote release discipline for