Director, Post-Sale Success & Channel Partnerships

Syenex, Inc; Evanston (IL); À distance; USD 170 000 - 210 000; Plein temps

Résumé du poste

Syenex, Inc. is seeking a Director of Customer Success & Channel Partnerships to own the post-sale journey and maintain momentum as customers move toward IND-enabling and clinical-stage programs.

You will coordinate tech transfer with CDMOs, manage key regional partners, and drive channel collaborations across the US, EU, UK, and APAC. The role requires a strong network in cell/gene therapy, experience in channel partnerships, and the ability to blend relationship management with direct sales

Qualifications

• 6+ years in cell and/or gene therapy with customer-facing program management, CDMO or channel-partnership experience, and business development/sales.
• Experience moving programs from platform adoption to GMP manufacturing through tech transfer and scale-up.
• Proven ability to manage multiple accounts and partner relationships, protecting and growing retention.

Responsabilités

• Own the post-adoption customer journey, ensuring momentum from platform use into IND-enabling and clinical stages.
• Coordinate tech transfer, scale-up timelines, and deliverables with CDMOs to prevent handoff stalls.
• Build and manage strategic relationships with CDMO and channel partners across US, EU, UK, and APAC; drive joint programs and reviews.

Connaissances

CDMO partnerships

Channel sales

Account management

Networking

CRM proficiency

Formation

Bachelor's/Master's/PhD in life sciences or engineering

Description du poste

Syenex, Inc. is seeking a Director of Customer Success & Channel Partnerships to own the post-sale journey and maintain momentum as customers move toward IND-enabling and clinical-stage programs.

You will coordinate tech transfer with CDMOs, manage key regional partners, and drive channel collaborations across the US, EU, UK, and APAC. The role requires a strong network in cell/gene therapy, experience in channel partnerships, and the ability to blend relationship management with direct sales