Director, Customer Success & Channel Partnerships

Syenex; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Syenex, Inc. is seeking a Director of Customer Success & Channel Partnerships to own post-sale programs, ensuring momentum through IND-enabling and clinical stages.

Lead regional CDMO and channel partnerships across US, EU, UK, and APAC, coordinating with marketing and growth teams to drive integrated, compliant initiatives. You'll manage a portfolio of strategic accounts, cultivate relationships with CDMOs and partners, and drive direct and indirect new business while traveling 30–50% to

Qualifications

• 6+ years in cell/gene therapy with customer-facing program management
• Direct CDMO experience including tech transfer and scale-up
• Proven portfolio management and retention track record
• Strong relationship management and sales capabilities
• Existing network across US/EU/UK biotechs or CDMOs

Responsibilities

• Own the post-adoption customer journey from platform use through IND enabling and clinical stage
• Coordinate tech transfer, scale-up timelines, and handoffs with CDMOs
• Manage relationships with CDMOs and channel partners across US, EU, and UK
• Monitor program health and retention risk; flag and resolve issues
• Drive regional new business directly and via referrals
• Coordinate regional marketing with Growth Manager and partners
• Represent Syenex at conferences and events
• Report on account health and pipeline to Head of Commercial

Skills

CDMO partnerships

Channel partnerships

Customer relationship management

Business development

Sales and renewals

Education

Bachelor's / Master's / PhD in Life Sciences or Engineering

Tools

CRM systems

Sales engagement platforms

Reporting dashboards

Job description

About Syenex

Syenex is building the delivery infrastructure for the next generation of genomic medicines. Our platform combines cell-specific delivery vectors with programmable payload systems, giving cell therapy developers a faster, more precise way to engineer therapies — designed from the outset to rapidly scale into the clinic through CDMO/CRO partnerships. We're a small, scientifically-driven team, and we're now building Syenex's first commercial function to bring these tools directly to the biotech developers who need them.

About The Role

Syenex is hiring a Director, Customer Success & Channel Partnerships to own the relationship between Syenex, our regional CDMO partners, and the customers moving through their programs after adopting our platform. This is a post-sale, momentum-focused role: once a customer brings Syenex's delivery technology into a program, you make sure that program keeps moving — through tech transfer, scale-up, and toward the clinic — by actively managing the handoffs and relationship between the customer's program team and our CDMO partners. You'll also be Syenex's regional owner for channel partnerships more broadly: building and running the relationships with the CDMOs and other partners who manufacture, test, enable and/or co-sell alongside Syenex across the US, EU, and UK, or APAC region and using those partnerships plus your own network and direct outreach to drive both direct and indirect new business. You'll also coordinate regional marketing and promotion, acting as the connective tissue between our central Growth Manager's marketing and promotional plan and your channel partners' own marketing teams so Syenex shows up consistently across your markets. This role covers the US, EU, and UK partnerships or APAC partnerships. You'll work closely with counterparts to keep Syenex's customer success and channel approach consistent worldwide.

What You'll Do

• Own the customer journey after platform adoption — serving as the primary point of contact ensuring customers' programs maintain momentum as they move from platform use into IND-enabling and clinical-stage programs
• Act as the connective tissue between customer program teams and Syenex's CDMO partners — coordinating tech transfer, scale-up timelines, and deliverables so nothing stalls in the handoff
• Build and manage strategic relationships with CDMO and other channel partners across the US, EU, and UK — establishing joint working processes, escalation paths, and regular business reviews
• Monitor program health and account retention risk across your regional book of business, proactively flagging and resolving issues that threaten momentum or renewal
• Drive regional new business both directly (your own network and prospecting) and indirectly (through CDMO and channel-partner referrals and co-selling)
• Coordinate regional marketing and promotional activity — serving as the regional link between Syenex's Growth Manager and your channel partners' marketing teams to plan joint content, events, and campaigns
• Represent Syenex at regional industry conferences and partnering events, and at joint events with channel partners
• Report on account health, channel partner performance, and regional pipeline to the Head of Commercial, informing broader commercial and partnership strategy

What You'll Bring

• Bachelor's, Master's, or PhD in a life sciences or engineering discipline
• 6+ years of experience in the cell and/or gene therapy industry, spanning some combination of customer-facing program/project management, CDMO or channel-partnership management, and business development or sales
• Direct experience working with CDMOs — you understand tech transfer, scale-up, and the practical realities of moving a program from platform/tool adoption into GMP manufacturing
• Proven ability to manage a portfolio of accounts and partner relationships simultaneously, with a track record of protecting and growing customer retention
• Comfort operating as both a relationship manager and a seller — equally at ease driving a renewal conversation, a channel-partner business review, or a new-logo pitch
• An existing professional network across cell and gene therapy biotechs and CDMOs in the US, EU, and/or UK
• Comfort coordinating marketing and promotional activity across internal and partner teams, even without direct authority over either
• Comfort with modern commercial tools and AI-assisted workflows (CRM, sales engagement platforms, reporting/dashboarding tools)
• Willingness to travel regularly (roughly 30–50%) across the US, EU, and UK for customer, partner, and conference engagement

Why Join Syenex

This role is built for someone who wants ownership over the full post-sale relationship — not just closing a deal, but making sure it turns into a thriving, growing account — with a direct hand in Syenex's most important channel partnerships. You'll work as a close partner to the Head of Commercial, with real influence over how Syenex builds its regional commercial and partner strategy from an early stage.