Director, Global Customer Success & Channel Partnerships

Syenex, Inc; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Syenex, Inc. is seeking a Director of Customer Success & Channel Partnerships to own post-sale programs, ensuring momentum through IND-enabling and clinical stages.

Lead regional CDMO and channel partnerships across US, EU, UK, and APAC, coordinating with marketing and growth teams to drive integrated, compliant initiatives. You'll manage a portfolio of strategic accounts, cultivate relationships with CDMOs and partners, and drive direct and indirect new business while traveling 30–50% to

Qualifications

• 6+ years in cell/gene therapy with customer-facing program management
• Direct CDMO experience including tech transfer and scale-up
• Proven portfolio management and retention track record
• Strong relationship management and sales capabilities
• Existing network across US/EU/UK biotechs or CDMOs

Responsibilities

• Own the post-adoption customer journey from platform use through IND enabling and clinical stage
• Coordinate tech transfer, scale-up timelines, and handoffs with CDMOs
• Manage relationships with CDMOs and channel partners across US, EU, and UK
• Monitor program health and retention risk; flag and resolve issues
• Drive regional new business directly and via referrals
• Coordinate regional marketing with Growth Manager and partners
• Represent Syenex at conferences and events
• Report on account health and pipeline to Head of Commercial

Skills

CDMO partnerships

Channel partnerships

Customer relationship management

Business development

Sales and renewals

Education

Bachelor's / Master's / PhD in Life Sciences or Engineering

Tools

CRM systems

Sales engagement platforms

Reporting dashboards

Job description

Syenex, Inc. is seeking a Director of Customer Success & Channel Partnerships to own post-sale programs, ensuring momentum through IND-enabling and clinical stages.

Lead regional CDMO and channel partnerships across US, EU, UK, and APAC, coordinating with marketing and growth teams to drive integrated, compliant initiatives. You'll manage a portfolio of strategic accounts, cultivate relationships with CDMOs and partners, and drive direct and indirect new business while traveling 30–50% to