Principal Product Manager

thoughtworksreferral; United States; Remote; USD 173,000 - 295,000; Full time

Job summary

ThoughtWorks seeks a senior product leader to guide revenue cycle software that supports healthcare providers. You will shape product direction, translate payer rules into capabilities, and collaborate with clinicians, billing and finance teams to reduce manual work and denials.

You will work with engineers to define requirements, manage the backlog, and measure outcomes using real data. A strong focus on agile delivery and cross-functional alignment is essential.

Qualifications

• At least five years of product management experience with healthcare software or revenue cycle management.
• Working knowledge of revenue cycle from intake to denial resolution.
• Ability to turn workflows into product requirements, user stories, acceptance criteria, and measurable outcomes.
• Comfort discussing APIs, integrations, data models, and system dependencies with technical teams.
• Strong stakeholder management across clinical, operational, financial, and engineering groups.
• Experience leading product discovery and delivery in an Agile environment.

Responsibilities

• Own the product vision, roadmap, and backlog for revenue cycle capabilities.
• Collaborate with providers, billing teams, finance leaders, and operations to map processes and identify delays and errors.
• Define requirements and acceptance criteria for eligibility, authorizations, claims, denials, payment posting, and reporting.
• Partner with engineering and architecture on integrations, data flows, and modernization.
• Break initiatives into deliverable increments and manage dependencies and risks.
• Set outcome measures and use feedback and performance data to refine priorities.

Skills

Product management

Healthcare software

Revenue cycle knowledge

APIs and integrations

Agile delivery

Stakeholder management

Job description

Role overview

Lead product direction and delivery for software that helps healthcare providers manage revenue cycle work. The role connects billing, finance, operations, and clinical workflows with engineering, translating complex payer requirements into usable capabilities. Success means reducing avoidable manual work and claim denials while improving reimbursement speed, accuracy, and visibility.

Responsibilities

• Own the product vision, roadmap, and prioritized backlog for revenue cycle capabilities.
• Work with providers, billing teams, finance leaders, and operations to map processes and identify delays, manual effort, and claim errors.
• Define requirements and acceptance criteria for workflows such as eligibility, authorizations, claims, denials, payment posting, and reporting.
• Partner with engineering and architecture on integrations, data flows, automation, and modernization of existing systems.
• Break initiatives into deliverable increments, manage dependencies, and weigh value, effort, risk, and timing.
• Set outcome measures, lead discovery and release planning, and use customer feedback and performance data to refine priorities.

Requirements

• At least five years of product management experience, including substantial work with healthcare software or revenue cycle management.
• Working knowledge of the revenue cycle from intake and eligibility through claims, payment, and denial resolution.
• Ability to turn operational workflows into product requirements, user stories, acceptance criteria, and measurable outcomes.
• Comfort discussing APIs, integrations, data models, and system dependencies with technical teams.
• Strong stakeholder management across clinical, operational, financial, and engineering groups.
• Experience leading product discovery and delivery in an Agile environment.

Nice to have

Experience in home health, hospice, post-acute, or other provider settings; familiarity with payer rules, electronic claims and remittance, or healthcare data exchange; and a track record modernizing legacy applications or automating high-volume processes.

Benefits and work setup

The listing gives an annual salary range of $173,000–$295,000 USD, subject to location and candidate factors. It also refers to learning and development programs; details of other benefits are not specified.