Director, Platform Adoption & Customer Success

Versar Global Solutions; Newport News (VA); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Versar Global Solutions in the United States seeks a Director, Platform Adoption and Customer Satisfaction for its Digital Innovations unit. You will lead adoption, validation, and sustained use of PaaS solutions, coordinating with engineers, program managers, and customers to mature offerings into repeatable, scalable capabilities.

The role emphasizes customer enablement, training, metrics, and strong executive communication.

Formación

• Fifteen or more years of relevant experience in digital solutions, geospatial or mission-focused programs.
• Bachelor's degree is required; master's degree preferred for advanced leadership.
• Proven ability to translate user needs into product and process improvements.
• Proficiency in English, written and verbal, for cross-functional collaboration.
• Ability to obtain US work authorization and pass pre-employment screenings.

Responsabilidades

• Develop and lead platform adoption strategies for diverse federal and commercial customers.
• Oversee customer testing, evaluation, and validation processes with stakeholders.
• Coordinate training, documentation, and onboarding materials for users.
• Define KPIs and dashboards to measure adoption success and ROI.
• Manage cross-functional teams to translate feedback into roadmap items.
• Lead customer enablement and support operations for DI applications.

Conocimientos

Customer adoption

Customer success

Training

Support

KPIs

Leadership

Communication

English proficiency

Educación

Bachelor's degree

Master's degree preferred

Descripción del empleo

Versar Global Solutions in the United States seeks a Director, Platform Adoption and Customer Satisfaction for its Digital Innovations unit. You will lead adoption, validation, and sustained use of PaaS solutions, coordinating with engineers, program managers, and customers to mature offerings into repeatable, scalable capabilities.

The role emphasizes customer enablement, training, metrics, and strong executive communication.