Director, Platform Adoption & Customer Success

Versar Global Solutions; Newport News (VA); Hybrid; USD 170,000 - 185,000; Full time

Job summary

Versar Global Solutions seeks a Director, Platform Adoption and Customer Satisfaction for its Digital Innovations unit. This leadership role reports to the DI CTO and drives adoption, validation, and sustained use of Versar’s PaaS applications and digital solutions.

You will lead adoption strategies, testing, enablement, and customer engagement across diverse government and commercial customers, aligning with roadmaps and growth goals.

Qualifications

• Bachelor’s degree required; master’s preferred.
• 15+ years of experience in digital solutions, geospatial, or mission-focused technology programs.
• Must be able to obtain security clearances and work in the US.
• Strong leadership, communication, and collaboration across customer, technical, and executive teams.

Responsibilities

• Lead platform adoption strategy for PaaS applications across federal, defense, international, and commercial customers.
• Manage customer adoption planning from pilots to operational deployment, including readiness and sustainment models.
• Define and align adoption plans with product roadmaps and contract objectives.
• Oversee customer testing, evaluation, validation, and acceptance processes with stakeholders.
• Develop and maintain customer enablement resources: manuals, training materials, onboarding guides, SOPs, release notes.
• Define and track KPIs, adoption indicators, and dashboards to report on customer health and progress.
• Lead and improve help desk and customer support processes for DI applications.

Skills

Leadership

Customer adoption

Training & enablement

Stakeholder management

KPIs & dashboards

Communication

Education

Bachelor’s degree

Master’s degree preferred

Job description

Versar Global Solutions seeks a Director, Platform Adoption and Customer Satisfaction for its Digital Innovations unit. This leadership role reports to the DI CTO and drives adoption, validation, and sustained use of Versar’s PaaS applications and digital solutions.

You will lead adoption strategies, testing, enablement, and customer engagement across diverse government and commercial customers, aligning with roadmaps and growth goals.