Director, People Services & Service Delivery

Otsuka Pharmaceutical Co., Ltd; Princeton (NJ); Hybrid; USD 169,000 - 253,000; Full time

Job summary

Otsuka Pharmaceutical Co., Ltd in Princeton, NJ seeks a Director of People Services to lead strategy, governance, and transformation across HR operations. You will shape a hybrid service model balancing internal capabilities, automation, and outsourcing while partnering with HR Business Partners, COEs, HRIS, IT, and business leaders.

You will drive workforce administration, data analytics, and employee experience improvements, with a focus on scalable, efficient service delivery and continuous

Qualifications

• 10+ years in HR Operations or service delivery leadership.
• Experience with HR shared services and Outsourcing governance.
• Proven ability to lead transformation and process improvement.

Responsibilities

• Define and govern the People Services operating model.
• Lead service delivery for HR operations and employee lifecycle support.
• Oversee vendor governance, outsourcing, and cost management.
• Develop data dashboards and KPIs with Workforce Intelligence.
• Drive continuous improvement and automation initiatives.
• Lead people development and cross-functional collaboration.

Skills

HR Operations

Shared Services

People Services

Service Delivery

Workday

ServiceNow

Vendor Management

Analytical Skills

Stakeholder Management

Communication

Education

Bachelor's degree in HR/Business

Equivalent experience

Tools

Workday

ServiceNow

Job description

Otsuka Pharmaceutical Co., Ltd in Princeton, NJ seeks a Director of People Services to lead strategy, governance, and transformation across HR operations. You will shape a hybrid service model balancing internal capabilities, automation, and outsourcing while partnering with HR Business Partners, COEs, HRIS, IT, and business leaders.

You will drive workforce administration, data analytics, and employee experience improvements, with a focus on scalable, efficient service delivery and continuous