Director, People Services Operations Performance

Bristol Myers Squibb; Tampa (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Bristol Myers Squibb is seeking a Director of People Services Operations Performance in Tampa. This role involves strategic partnership with senior leadership, overseeing operational excellence, and driving employee engagement initiatives. The ideal candidate will have extensive experience in HR shared services and a strong background in managing complex programs. Join a team dedicated to transforming patients' lives through science while fostering a collaborative and innovative work environment.

Qualifications

• Minimum of 8+ years of experience in operations management, preferably in HR shared services.
• Demonstrated experience in leading complex programs and developing multi-year roadmaps.
• Strong knowledge of KPI management and data analysis tools.

Responsibilities

• Partner with PSLT members to formulate people strategy and priorities.
• Guide evaluation of service delivery KPIs and implement improvement strategies.
• Lead development and execution of Quarterly People Services Reviews.

Skills

Leadership

Data Analysis

Process Improvement

Communication

Interpersonal Skills

KPI Management

Market Intelligence

Problem Solving

Storytelling

Education

Bachelor's degree or equivalent

Tools

SAP

MS Project

Tableau

HCM solutions

MS Office

Job description

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Job Title: Director, People Services Operations Performance

Location: Tampa

Department: People Services

Reports To: Sr. Vice President, Global People Services

Job Summary: The Director, People Services Operations Performance works closely with the Sr. Vice President of Global People Services and the Executive Director Global Service Delivery to help run the People Services organization. This includes partnering with peer People Organization teams to drive the function's annual planning and goal setting process, developing an engagement strategy to support high functioning relationships with business leaders and enabling functions peers, and ensuring internal People Services teams alignment.

Key Responsibilities:

• Partner with PSLT members to formulate the people strategy and key priorities, ensuring alignment with business strategies and support demand planning
• Guide evaluation of service delivery key process indicators (KPIs) and implement strategies to improve, monitor, and report on KPIs to drive operational excellence
• Lead development and execution of Quarterly People Services Reviews, partnering with PSLT peers
• Facilitate operational reviews that highlight progress and identify risks to the plan in order to drive greater team effectiveness
• Lead goal setting processes and guide prioritization
• Champion employee engagement initiatives
• Introduce and maintain team awareness of market intelligence, benchmarking

• Design and implement executive reporting for monthly briefings to senior leadership
• Develop the strategy and oversee content development for PS Service Delivery communications and marketing to ensure accurate and relevant knowledge is consumable
• Support external PS Branding and Employee Engagement via a social media (internal and external) presence for PS to not only promote the Employer Brand, specifically targeted at PS Experts, but to also increase employee engagement through the public celebration of BMS leading industry best practices.

Qualifications:

Education: Bachelor's degree or equivalent

Experience:

• Minimum of 8+ years of experience in operations management, preferable in HR shared services
• Demonstrated experience in leading large complex programs, and developing cross-functional (HR CoE's, HR Services, Record to Report, Purchase to Pay, Treasury and Tax.) and corresponding multi-year roadmaps.
• Demonstrated experience in monitoring industry benchmarks, developing operational KPIs, conducting cost / benefits analysis, ROI, risks identification and corresponding dependencies.
• Demonstrated experience in leading/influencing across organizational units up, down and across organizational layers.

Skills:

• Working knowledge of AI tools
• Master storyteller, using tools such CANVA and/or PowerPoint making complex/technical topics and making consumable for all audiences.
• Strong knowledge of KPI management, process improvement methodologies, and data analysis tools.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Strong leadership and team-building skills, with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
• Proficiency in using operational performance management software and tools.
• Strong understanding of market intelligence and benchmarking practices.
• SAP, MS Project, Tableau, HCM solutions, MS Office.

#LI-Hybrid

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.