Director, Payment Investigations & Banking Liquidity

Northern Trust Corp; Chicago (IL); Hybrid; USD 123,000 - 216,000; Full time

Benefits offered by this job

Hybrid work model

Discretionary bonus program

Retirement benefits

Job summary

Northern Trust is seeking an experienced Investigations Manager in Chicago to oversee day-to-day investigations, maintain controls, and lead growth of the staff. You will work with internal units and external institutions to resolve payment-related investigations in a timely manner.

The role requires strong leadership, hands-on experience with Swift messaging (MT103, 202, 202COV, 199, 299), and knowledge of Fedwire/CHIPS. A hybrid work model and robust benefits are offered.

Qualifications

• Must have previous people management experience.
• Strong leadership and communication skills.
• Deep knowledge of Swift payment messaging (MT103, 202, 199, 299).
• Familiarity with Fedwire, SWIFT, CHIPS and payment investigations.
• Solid understanding of cash and payment regulatory impacts.
• Ability to resolve complex investigations with problem-solving skills.

Responsibilities

• Oversee day-to-day investigations operations and ensure adherence to policies and controls.
• Analyze workflows to drive process improvements and automate where possible.
• Coach and develop staff, managing career growth.
• Collaborate with regional peers to balance workload across the team.
• Conduct performance management and set clear goals for staff.
• Assist in hiring and building out the new fraud monitoring team and related processes.
• Coordinate with the change team to prepare for changes in payment infrastructure.
• Develop monthly metrics and present updates to management.
• Drive departmental projects and report progress to leadership.

Skills

People management

Leadership

Swift payment messaging

Fedwire/CHIPS

Payment investigations

Regulatory knowledge

Communication

MS Office

Tools

MS Office

Job description

Northern Trust is seeking an experienced Investigations Manager in Chicago to oversee day-to-day investigations, maintain controls, and lead growth of the staff. You will work with internal units and external institutions to resolve payment-related investigations in a timely manner.

The role requires strong leadership, hands-on experience with Swift messaging (MT103, 202, 202COV, 199, 299), and knowledge of Fedwire/CHIPS. A hybrid work model and robust benefits are offered.