Payment Investigations Director, Banking & Liquidity

001 The Northern Trust Company; Chicago (IL); Hybrid; USD 123,000 - 216,000; Full time

Benefits offered by this job

Hybrid work model

Discretionary bonus program

Retirement benefits

Job summary

Northern Trust is seeking an experienced Investigations Manager in Chicago to oversee day-to-day investigations, maintain controls, and lead growth of the staff. You will work with internal units and external institutions to resolve payment-related investigations in a timely manner.

The role requires strong leadership, hands-on experience with Swift messaging (MT103, 202, 202COV, 199, 299), and knowledge of Fedwire/CHIPS. A hybrid work model and robust benefits are offered.

Qualifications

• Must have previous people management experience.
• Strong leadership and communication skills.
• Deep knowledge of Swift payment messaging (MT103, 202, 199, 299).
• Familiarity with Fedwire, SWIFT, CHIPS and payment investigations.
• Solid understanding of cash and payment regulatory impacts.
• Ability to resolve complex investigations with problem-solving skills.

Responsibilities

• Oversee day-to-day investigations operations and ensure adherence to policies and controls.
• Analyze workflows to drive process improvements and automate where possible.
• Coach and develop staff, managing career growth.
• Collaborate with regional peers to balance workload across the team.
• Conduct performance management and set clear goals for staff.
• Assist in hiring and building out the new fraud monitoring team and related processes.
• Coordinate with the change team to prepare for changes in payment infrastructure.
• Develop monthly metrics and present updates to management.
• Drive departmental projects and report progress to leadership.

Skills

People management

Leadership

Swift payment messaging

Fedwire/CHIPS

Payment investigations

Regulatory knowledge

Communication

MS Office

Tools

MS Office

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role is to manage the investigations teams in Chicago. The role involves the daily oversight of these teams, adherence to controls and procedures, and monitoring and developing the growth of staff. The investigations team work with several internal business units and external financial institutions to resolve payment related investigations, and work to resolve these on a timely basis.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Major duties

• Oversight of investigations day to day operations, ensuring policies, procedures and controls are being adhered to, and all work is completed on a day to day basis.
• Analysing the day day work to improve processes, and look for further automation and efficiencies.
• Coach, mentor and develop staff, providing career development and growth.
• Work with peers across regions to encourage cross-collaboration and sharing of duties, so there is no concentration of critical processes.
• Performance management of staff, including setting clear expectations and goals.
• Hiring and build out of new fraud monitoring team, which will include hiring of candidates, building out processes and procedures, and establishing controls.
• Work with our strategic change team to prepare for industry changes in payment infrastructure, e.g. ISO messaging formats.
• Development of monthly metrics for presentation to management.
• Driving projects for improvement within the department, and providing updates to management on progress.

Required Skills/Experience

• Previous people management experience is essential.
• Strong leadership skills.
• Strong knowledge of Swift payment messaging, e.g. MT103, 202, 202COV, 199, 299
• Knowledge of Fedwire, SWIFT, CHIPS and payment investigations
• Good industry knowledge, with previous experience in the cash and payment world, including regulatory impacts.
• Ability to resolve complex investigations, with good problem solving skills.
• Strong communication skills as there will be face off to senior management and client service teams.
• Strong MS Office Skills -#LI-Hybrid -#LI-GG1

Salary Range

Salary Range: $123,400 - 216,000 USD Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater?

You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

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Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)