Payment Investigations Director, Banking & Liquidity

Northern Trust; Chicago (IL); Hybrid; USD 123,000 - 216,000; Full time

Benefits offered by this job

401k and pension

Health benefits

Paid time off

Parental leave

Life & accident insurance

Other well-being benefits

Equity/bonus program

Job summary

Northern Trust seeks a Senior Investigations Manager in Chicago to oversee daily operations of the investigations teams, ensuring strong controls and process adherence. You will drive growth through coaching, cross-regional collaboration, and performance management, while building a new fraud monitoring team and aligning with industry changes.

Experience with Swift messaging, Fedwire/CHIPS, and regulatory considerations is essential, as is strong leadership and communication with senior

Qualifications

• Experience leading investigations teams in financial services.
• Strong knowledge of payment messaging formats and settlement systems.
• Ability to resolve complex investigations and manage stakeholders.

Responsibilities

• Oversee day-to-day investigations operations and ensure adherence to policies and controls.
• Analyze workflows to identify improvements and drive automation.
• Coach and develop staff, fostering career growth.
• Collaborate across regions to share duties and avoid single points of failure.
• Manage performance with clear expectations and goals.
• Lead the hiring and scaling of a new fraud monitoring team.
• Coordinate with change teams to anticipate industry changes (e.g., ISO formats).
• Develop and present monthly metrics to management.
• Drive department projects and report progress to leadership.

Skills

People management

Leadership

Swift messaging knowledge

Fedwire/CHIPS knowledge

Regulatory awareness

Communication skills

MS Office

Tools

SWIFT MT103/202

Fedwire

Payment systems

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role is to manage the investigations teams in Chicago.

The role involves the daily oversight of these teams, adherence to controls and procedures, and monitoring and developing the growth of staff. The investigations team work with several internal business units and external financial institutions to resolve payment related investigations, and work to resolve these on a timely basis.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Major duties

• Oversight of investigations day to day operations, ensuring policies, procedures and controls are being adhered to, and all work is completed on a day to day basis.
• Analysing the day day work to improve processes, and look for further automation and efficiencies.
• Coach, mentor and develop staff, providing career development and growth.
• Work with peers across regions to encourage cross-collaboration and sharing of duties, so there is no concentration of critical processes.
• Performance management of staff, including setting clear expectations and goals.
• Hiring and build out of new fraud monitoring team, which will include hiring of candidates, building out processes and procedures, and establishing controls.
• Work with our strategic change team to prepare for industry changes in payment infrastructure, e.g. ISO messaging formats.
• Development of monthly metrics for presentation to management.
• Driving projects for improvement within the department, and providing updates to management on progress.

Required Skills/Experience

• Previous people management experience is essential.
• Strong leadership skills.
• Strong knowledge of Swift payment messaging, e.g. MT103, 202, 202COV, 199, 299
• Knowledge of Fedwire, SWIFT, CHIPS and payment investigations
• Good industry knowledge, with previous experience in the cash and payment world, including regulatory impacts.
• Ability to resolve complex investigations, with good problem solving skills.
• Strong communication skills as there will be face off to senior management and client service teams.
• Strong MS Office Skills

Salary Range: $123,400 - 216,000 USD Salary range is a good faith estimate of base pay.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

Work Authorization Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure - North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

EEO STATEMENTS

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)