Associate Director, Patient Support & Access Strategy

Merck; North Wales (Montgomery County); On-site; USD 140,000 - 170,000; Full time

Job summary

Merck is seeking an Associate Director, Patient Support Program Strategy to lead the vision, strategy, and governance for a personalized Patient Support Program enabling access to an individualized therapy in oncology.

The role will design scalable service models, enrollment workflows, and value-based partnerships, ensuring seamless integration with reimbursement and patient navigation to optimize the patient journey.

Responsibilities

• Define and evolve the Patient Support Program (PSP) strategy, service model, and capabilities, including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows.
• Enrollment, Consent & Data Strategy: Design patient enrollment and multi-consent process that support participation in patient services programs, data collection, patient engagement, and treatment initiation.
• Hub strategy & Governance: Define brand-specific hub business rules, workflows, service requirements, and escalation pathways to ensure patient support capabilities are aligned to the unique needs of the therapy and patient journey.
• Affordability Strategy & Program Management: Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce affordability-related barriers to treatment.
• Program Implementation: Partner with Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution, ensuring services, workflows, and support capabilities reflect intended patient experience and business objectives.
• Vendor Strategy & Performance Management: Support vendor selection and oversee hub and affordability partner performance.

Job description

Merck is seeking an Associate Director, Patient Support Program Strategy to lead the vision, strategy, and governance for a personalized Patient Support Program enabling access to an individualized therapy in oncology.

The role will design scalable service models, enrollment workflows, and value-based partnerships, ensuring seamless integration with reimbursement and patient navigation to optimize the patient journey.