Director, Patient Care Services - Operations

Sentara Health Plans; Williamsburg (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Parental & Family Leave

Disability plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance

Student Debt Pay Down

Pet Insurance

Job summary

Sentara Williamsburg Regional Medical Center is seeking a Director of Patient Care Services to lead and empower high-performance teams across clinical operations. The role emphasizes quality, patient safety, and superior customer service within a Magnet-recognized facility.

Applicants should have a Master’s degree and at least 5 years of related acute care and operations leadership experience, guiding strategic initiatives and staff development in a hospital setting.

Qualifications

• Masters degree is required.
• 3-5+ years of related experience in acute care, operations and leadership.
• Experience leading high-performance teams in a hospital setting.

Responsibilities

• Lead, direct and manage high-performance teams with accountability for operations, quality and customer service.
• Oversee success of assigned departments and product lines in a clinical setting.
• Drive operational excellence and strategic initiatives within Sentara Williamsburg Regional Medical Center.

Skills

Acute care

Operations

Leadership

Team leadership

Education

Master's degree

Job description

City/State Williamsburg, VA Work Shift First (Days) Overview: Overview

The Director of Patient Care Services leads, directs and manages high performance teams with accountability for operations, quality, customer service and success of assigned departments and product lines.

Sentara Williamsburg Regional Medical Center is a 145-bed facility featuring the latest healthcare technologies, serving Williamsburg and the surrounding community.

The hospital is a Certified Primary Stroke Center and STEMI Center and offers a full range of medical care from emergency heart catheterization to all-inclusive maternity care where patients may stay in one room, as well as a Gold Level Geriatric ER.

Sentara Williamsburg Regional Medical Center provides advanced imaging and “smart” operating rooms.

The hospital has achieved Magnet® recognition, the nation’s high honor for excellence in nursing.

It is one of the few hospitals in the nation that has achieved a consecutive Leapfrog A safety rating.

Education Masters Level Degree (Required) Experience 5 years minium of related experience: Acute care experience Operations experience Leadership experience

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life‑saving capabilities of an ultra‑modern medical center.

The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room.

The hospital also provides advanced imaging and “smart” operating rooms.

Sentara Williamsburg Regional Medical Center has also achieved Magnet® recognition, the nation's highest honor for excellence in nursing.

We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not‑for‑profit integrated healthcare provider that has been in business for over 131 years.

Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.

U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Sentara offers professional development and a continued employment philosophy!