Director, Patient Access & Support Programs

UroGen Pharma, Inc.; Princeton (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Match

Paid Time Off

Employee Assistance Program

Job summary

UroGen Pharma, Inc. is seeking a Director, Patient Support Services to lead the uro-oncology hub and patient assistance programs.

You will manage day‑to‑day operations, optimize complex buy‑and‑bill workflows, and collaborate with cross‑functional teams to improve patient access and program performance. The role requires deep payer experience, strong leadership, and the ability to drive operational excellence in a matrix environment with occasional travel.

Qualifications

• BA/BS required; MBA preferred
• Minimum 10 years pharmaceutical or relevant experience
• Strong communication, collaboration and analytical skills
• Understanding of medical benefit processes and payer relations
• Ability to manage multiple priorities in a matrix environment
• Excellent leadership and organizational skills
• Travel for required meetings and training

Responsibilities

• Customer Experience: optimize access and affordability programs for providers, caregivers and patients.
• Oversee hub operations and maintain program business rules and documentation.
• Buy-and-bill, claims reimbursement coding and medical benefit approvals oversight.
• Prior Authorization support to reduce administrative friction.
• Affordability programs including PAP and copay assistance.
• Design tools and resources for provider onboarding and enrollment.
• Monitor KPIs with third‑party vendors; track call volumes and wait times.
• Coordinate data integration and timely metrics reporting.
• Develop program dashboards and reports for leadership.
• Budget management and invoice accuracy oversight.
• Propose operational enhancements and cost implications.
• Interface with FRM teams to resolve complex claims.
• Internal training to promote understanding of access programs.
• Pharmacovigilance integration with Corporate Safety.
• Audit readiness with Legal and Compliance

Skills

Leadership

Communication

Analytical skills

Cross-functional collaboration

Prioritization

Project management

Medical benefits knowledge

People management

Strategic thinking

Education

BA/BS

MBA preferred

Job description

UroGen Pharma, Inc. is seeking a Director, Patient Support Services to lead the uro-oncology hub and patient assistance programs.

You will manage day‑to‑day operations, optimize complex buy‑and‑bill workflows, and collaborate with cross‑functional teams to improve patient access and program performance. The role requires deep payer experience, strong leadership, and the ability to drive operational excellence in a matrix environment with occasional travel.