Director, Patient Access & Experience Transformation

Quest Diagnostics; Tampa (FL); On-site; USD 180,000 - 280,000; Full time

Job summary

Quest Diagnostics in Tampa, FL is seeking a Senior Director to define the strategic direction for patient access points serving over 11 million patients annually.

This role manages a staff of 2,000 FTEs and partners with key internal stakeholders to design and deploy cost competitive strategies that will allow us to bring our brand to life at the patient interaction, while ensuring that our service and quality remain paramount.

Responsibilities

• Lead Patient Services strategy and execution driving customer and employee experience, operational excellence and profitable growth.
• Direct a dispersed, customer-facing operation across a large geographic footprint from the Tampa, FL office.

Job description

Quest Diagnostics in Tampa, FL is seeking a Senior Director to define the strategic direction for patient access points serving over 11 million patients annually.

This role manages a staff of 2,000 FTEs and partners with key internal stakeholders to design and deploy cost competitive strategies that will allow us to bring our brand to life at the patient interaction, while ensuring that our service and quality remain paramount.