Senior Director, Patient Services & Regional Operations

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 180,000 - 250,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Senior Director of Patient Services to guide the strategy and execution for patient access points across a broad regional footprint. The role requires leadership of a large team and close collaboration with key stakeholders to balance service quality with profitable growth.

The position is based on-site in Tampa, FL, with extensive regional travel and a strong emphasis on process excellence, regulatory compliance, and leadership development.

Qualifications

• 15-20 years of progressive operational leadership experience within customer-facing, high-volume service environments.
• Experience overseeing 100+ locations and 1,000+ FTEs highly preferred.
• Bachelor's Degree (Required) in Healthcare Administration, Business or a related field.
• Master's Degree (MBA, MHA, or equivalent) is highly preferred.
• Lean and Six Sigma methodologies to drive operational improvements.

Responsibilities

• Develop and manage the Patient Services budget to deliver superior customer service while driving profitable growth and cost excellence.
• Partner with Commercial and SLT on priorities and strategic goals to create a customer-centric, high-performance team.
• Enable billing across sites to improve bad debt.
• Meet or exceed metrics such as patient wait time, recollections, patient satisfaction, PSC and IOP cost and productivity, and staff turnover.

Skills

Strategic Agility

Problem Solving

Matrix Leadership

P&L Management

Lean Six Sigma

Financial Acumen

Education

Bachelor's Degree in Healthcare Administration, Business or related field

MBA or MHA preferred

Job description

Quest Diagnostics Incorporated is seeking a Senior Director of Patient Services to guide the strategy and execution for patient access points across a broad regional footprint. The role requires leadership of a large team and close collaboration with key stakeholders to balance service quality with profitable growth.

The position is based on-site in Tampa, FL, with extensive regional travel and a strong emphasis on process excellence, regulatory compliance, and leadership development.