Sr Director Patient Services Southeast (Florida)

Quest Diagnostics; Tampa (FL); On-site; USD 180,000 - 280,000; Full time

Job summary

Quest Diagnostics in Tampa, FL is seeking a Senior Director to define the strategic direction for patient access points serving over 11 million patients annually.

This role manages a staff of 2,000 FTEs and partners with key internal stakeholders to design and deploy cost competitive strategies that will allow us to bring our brand to life at the patient interaction, while ensuring that our service and quality remain paramount.

Responsibilities

• Lead Patient Services strategy and execution driving customer and employee experience, operational excellence and profitable growth.
• Direct a dispersed, customer-facing operation across a large geographic footprint from the Tampa, FL office.

Job description

Responsible for the overall strategic direction of all patient access points which provide services to over 11 million patients a year at Quest Diagnostics. This region level role leads a direct staff of 2000 FTE’s and partners with key internal stakeholders to design and deploy cost competitive strategies that will allow us to bring our brand to life at the patient interaction, while ensuring that our service and quality remain paramount. Interfaces with clients, health plan customers, physicians, the commercial organization and clinical franchise to ensure that we are meeting the needs of all stakeholders. This includes free standing Patient Service Centers (PSC), Professional Services Agreement (PSA), and Mobile Phlebotomists.

The Senior Director will lead Patient Services strategy and execution driving customer & employee experience,operational excellence and profitable growth for the business. The ideal candidate will have successfully demonstrated experience in driving transformational change across a dispersed geographic footprint in large customer-facing operations, leveraging tools and technology, metrics, analytics and a strong process-oriented approach. This position directly reports to the VP Patient Services & Business Development and is based on-site at our Tampa, FL office.